Chuka Umunna
: Ed's Google Speech and What It Means for Responsible Capitalism
Jamie Bartlett
: The Woolwich Attacks Are Not New
Martin Newman
: People of Woolwich Will Defy the Far-Right and Come Together Over Killing of a Soldier Son
B.J. Epstein
: Down With the Matriarchy? What Matriarchy?
Dr Peter Bruggen
: Sir David Nicholson Resigns but if Many Bad Apples Remain, The NHS Might Be Rotten to the Core
Food producer Symington's - the manufacturer behind Ragu sauces and Aunt Bessie's - is relocating the manufacturing process for its noodles back to th...
Inc.com recently published a story on how to avoid outsourcing disasters. Their very first tip was to never outsource a process that is close to your ...
There is about to be a revolution in the customer service industry, but it is creeping up slowly on customers and those who manage the contact centres. Like the frog that can be slowly boiled to death, if those in the customer care industry step back and look at how customers are starting to ask for help they would behave very differently.
It's a week now since technology giant Hewlett Packard (HP) tore up their plan to send 200 IT support jobs for the Department for Work and Pensions (DWP) offshore to India. Faced with the target of a 40 per cent cut in department costs it seems the DWP was willing to 'offshore' the jobs to a lower cost location, but as the celebrations die down have any jobs really been saved?
