Reputation

End of Which Era?

Indra Adnan | Posted 23.04.2013 | UK Politics
Indra Adnan

Thatcher's funeral v Olympic Opening Ceremony - which is the real Britain?

Why Are People Still Getting Into Trouble on Twitter?

Kim Pattullo | Posted 23.04.2013 | UK Tech
Kim Pattullo

As this area of communication continues to develop we will continue to see news stories where you can't help but wonder how someone could have been so naive'? Yet, employers must also make sure that they don't end up on the wrong end of a tribunal decision (or the media) by taking a decision that could ultimately be considered unreasonable or disproportionate.

The Continuing Online Advertising #Fail

Duncan Trigg | Posted 04.04.2013 | UK
Duncan Trigg

It's certainly not going to be easy for Nike to distance themselves from Pistorius. And they won't be helped by having Nike adverts appear next to editorial stories of brand ambassadors caught up in all sorts of trouble. But this is going on every single day in markets across the world. Due to the nature of online advertising, once an advert is sent out from the original advertiser, they basically give up their control of where the content lands.

Charlie Thomas

Can Findus Restore Consumer Confidence?

HuffingtonPost.com | Charlie Thomas | Posted 08.02.2013 | UK

On Friday afternoon, frozen food giant Findus reiterated its apology over some of its beef lasagne products containing horse meat, saying it was "sorr...

The Worst Manchester United Manager Ever?

Rob Atkinson | Posted 03.03.2013 | UK Sport
Rob Atkinson

I have but one candidate for this title, a man whose personal qualities and actions during his period of tenure put him, I would argue, clear ahead of the field as the worst Old Trafford boss of all time. Ladies and gentlemen, I give you: Sir Alex Ferguson.

Can Barclays Rebuild the Trust Deficit?

Jane Wilson | Posted 07.12.2012 | UK
Jane Wilson

Although Barclays are shaking up their investment banking operation with a commitment to stop helping companies manage their finances in a way that avoids paying tax, making preparations for the possible fall out from their interest only mortgage book would be a positive move.

Mea Culpa Mechanics - Notes on What Makes Some Apologies Work and Others Fall Flat

Mark Fletcher-Brown | Posted 21.11.2012 | UK Lifestyle
Mark Fletcher-Brown

Sometimes people say sorry when they don't mean it. And surprise, surprise, people don't believe a word. So what makes an apology real? Here are some tests...

Offence and Defence in Digital Age of Powerful Social Media

Raconteur Media | Posted 09.10.2012 | UK Tech
Raconteur Media

Raymond Snoddy examines how social networking websites, such as Twitter, have transformed reputation management for organisations operating in a digital age

Did You Hear the One About the Plumber...

Ehud Furman | Posted 02.10.2012 | UK Tech
Ehud Furman

Plumbing emergencies don't wait until it's convenient for you. Neither does searing toothache at 3am. When you've locked yourself out of your home, it's always the middle of the night. As much as we'd like to have a handy list of emergency service people on speed-dial, the truth is, we often turn to the internet to get hold of someone in a hurry.

A Picture Could Cost You Thousands...

Ehud Furman | Posted 12.09.2012 | UK Tech
Ehud Furman

Just like the adage "a picture is worth a thousand words", YOUR picture on search engines could be worth a great deal when it comes to your online reputation. If you want to do a quick check to find out what people are saying about you, or what has been written about you; you type your name into Google and the results are available in an instant.

Key Things to Look for When Buying a Diamond

Vashi Dominguez | Posted 30.07.2012 | UK Lifestyle
Vashi Dominguez

Whether it's for a present or as an investment there are some key things to look for when buying a diamond. Following these tips will help you choose the perfect diamond for her or for you.

Always Take Care of the Little Things

Mark Fletcher-Brown | Posted 18.06.2012 | UK
Mark Fletcher-Brown

It must be very frustrating to spend months working on The Budget only to find that the whole thing is reduced to a few choice words: granny tax and pasty-gate.

Customer Service Lessons From Tom Cruise

Mark Hillary | Posted 03.06.2012 | UK Tech
Mark Hillary

The arrival of social media has been both an opportunity and headache for retailers. It's certainly easier to build a community of loyal fans and to work on deals and offers with them, but it is just as easy for the community to share bad news about your company - especially when rivals are offering better deals.

Corporate Citizenship on the Rise

Mark Knight | Posted 16.04.2012 | UK
Mark Knight

Barclays PLC completed a UK corporate first last Friday when the first page of its annual financial results was headlined 'citizenship' and did not mention profits or dividends.

There May Not be More to Life Than Biscuits

Mark Fletcher-Brown | Posted 23.12.2011 | UK
Mark Fletcher-Brown

My day has been about biscuits.

Is Journalism Really All That It Seems?

Ella Walker | Posted 17.10.2011 | UK Lifestyle
Ella Walker

Cycling to do an interview the other day though, I realised journalism is nowhere near as glamorous as I'd imagined (Carrie Bradshaw is mostly to blame), fully confirmed when my skirt got blown up around my waist. Nightmare. But The Hour has arrived just when the image of journalism, its entire reputation, is staggering, limply trying to pull itself back together again.

Is "Learning Lessons" Either Helpful or Reassuring?

Mark Fletcher-Brown | Posted 25.09.2011 | UK
Mark Fletcher-Brown

Systems will fail. People will make mistakes. But those who lead and need public confidence to operate need to be learning lessons before things go horribly wrong.

The World's Most Precious Commodity: Confidence

Mark Fletcher-Brown | Posted 21.09.2011 | UK
Mark Fletcher-Brown

The phone-hacking scandal reminds us how much the world depends upon one commodity. Not money - confidence. So what if a crisis of phone-hacking proportion was unearthed in your business?

When is it Time to Go?

Mark Fletcher-Brown | Posted 14.09.2011 | UK
Mark Fletcher-Brown

Most people thought that Rebekah Brooks would have gone a lot earlier than she did. But knowing when to leave is not easy.