I have been on a number of similar holidays, but none where the hosts are also the owners of the actual business, and it is this that takes customer service and a desire to ensure the best possible experience to new levels. After all, when running a small business of just two chalets, as was the case here, return custom year-on-year must be absolutely crucial.
I am going away to Mayrhofen in the Ziller Valley in Austria next week with a group of around 10 friends. I lived and ski guided there for a winter (and then summer) season. If this were a French resort, would I not be allowed to show my friends around? Would I have to shell out for a guide to show me around an area I already know and want to show my friends?