I first met Bryan online nearly two years ago, during a series of interviews for a BBC Radio 4 series called Don't Log Off that has been on the air since January 2012. The concept of the show is to seek out people's stories from all over the world - not by traditional or conventional research methods.
Back in the days when I was experimenting with ways to reach my customers online, I implemented live chat functionality on my website (back then there was only one). I admit, I was really quite excited by the idea of talking to my prospective customers live.But eager is as eager does and my buoyant greetings were on many occasions knocked back.
Since my husband moved to China, leaving me to rediscover life as a one-person household, I have developed a real fondness for the virtual version of my man. In fact, the guy I have begun to think of as 'Ed 2.0' has so many benefits that, when he reappears in solid form, I fear the original model may need an upgrade.