Customer Service Lessons From Tom Cruise
Mark Hillary
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Posted 03.06.2012
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UK Tech
Read More:
Sainsburys,
Data Protection,
Social Media,
Reputation,
Twitter,
Advertising,
Social Networking,
Starbucks,
Community,
Kim Walker,
Retail,
Tom Cruise,
Facebook,
Minority Report,
Thomas Eggar,
UK Tech News
The arrival of social media has been both an opportunity and headache for retailers. It's certainly easier to build a community of loyal fans and to work on deals and offers with them, but it is just as easy for the community to share bad news about your company - especially when rivals are offering better deals.
