Some have suggested a consumer boycott of Bangladeshi garments at these retailers, but a boycott could be counter-productive because doing so could jeopardise the job security of the garment workers. The best course of action is to put consumer pressure on Primark. We can't shift our society's addiction to cheap fashion overnight, but we can insist that as the buyers, Primark must put pressure on their supply chain to adhere to the basic tenets of a safe working environment.
Taking on a solicitor is like seeing Goliath through the eyes of David for many. There has been a tendency in the past to believe that a lack of legal knowledge will render impotent any complaint against a solicitor, but recently released figures suggest that the public's attitude to this difficult area has grown in confidence.
There's a new breed of consumer on today's high streets that indicates a sea change in the shopping behaviour. UK consumers are evolving into a nation of 'ROBO' (research offline, buy online) shoppers according to Ofcom's latest Communications Market report.
Today it was Customer Service Day at my branch of Bank of Scotland. I know this because my visit - or if you will, 'customer experience' - was out of the ordinary. In fact, I'd go as far as to say that not only was it different to the other 300 or so visits I've made, but it was also the singular occasion when it was different in any respect at all.
In one of my recent blogs I explored the increasing importance of the customer experience, particularly because customers are now also publishers - they can easily tell their friends how good or bad your service is at the push of a button.
When you use your loyalty card, every item you buy, and how and where you paid for it, is instantly stored in a databank of your purchase history, alongside the personal information you willingly gave when you eagerly signed up. Unlike when you visit your doctor, it's hard to lie to a database about your weekly alcohol intake or if you eat your five a day.
EasyJet and Ryanair are among 12 budget airlines that will no longer add last-minute fees on customers paying by debit card, the consumer watchdog has...
If the phrase 'smart metering programme' means nothing to you, then it is time to get reading. This is your beginners guide and will take you from novice to being pretty well informed on the new government programme. Why is this important? The scheme is set to take off in 2014 and will be rolled out to every home and small business in the UK - you can't hide from it!