Some have suggested a consumer boycott of Bangladeshi garments at these retailers, but a boycott could be counter-productive because doing so could jeopardise the job security of the garment workers. The best course of action is to put consumer pressure on Primark. We can't shift our society's addiction to cheap fashion overnight, but we can insist that as the buyers, Primark must put pressure on their supply chain to adhere to the basic tenets of a safe working environment.

At the risk of offending those who are tender in years or innocent about the ways of the world, the business of delivering Christmas presents does not rest on the shoulders of a jolly, fat man dressed in red and white and pulled in his sleigh by an eight-strong team of flying reindeer.

The longest double-dip recession since the 1950s is to be declared over by official figures amid warnings about the underlying health of the economy. ...

Today it was Customer Service Day at my branch of Bank of Scotland. I know this because my visit - or if you will, 'customer experience' - was out of the ordinary. In fact, I'd go as far as to say that not only was it different to the other 300 or so visits I've made, but it was also the singular occasion when it was different in any respect at all.

The slowdown in Chinese consumers buying British fashion has led to Burberry warning investors its profits may be lower than expected. Burberry, o...

Barclays Bank was the most complained about financial institution, racking up 23,703 complaints in a year, according to data from the Financial Ombuds...

In one of my recent blogs I explored the increasing importance of the customer experience, particularly because customers are now also publishers - they can easily tell their friends how good or bad your service is at the push of a button.

The time for action is now. There must be significant changes to the structure and culture of the banking industry. Only then can we start the long road to restoring public confidence and properly protect consumers from a repeat of the financial crisis.

The vast majority of mobile phone stores are misleading customers about the possibility of price increases on so-called fixed contracts, according to ...

Supermarket giant Tesco has stolen the march on its rivals in the battle for convenient shopping by trialling virtual fridges at Gatwick's north termi...

EasyJet and Ryanair are among 12 budget airlines that will no longer add last-minute fees on customers paying by debit card, the consumer watchdog has...

The number of empty shops hit an all-time high last month amid a post-Christmas series of retail failures, according to a new survey. Town centre v...

Tesco's UK boss will step down later this year as the supermarket group bids to revive its domestic business following a disastrous winter. Long-se...