There is no simple answer to whether retail banks still need branches for customers to visit. The truth is that, even though regulation and technology is moving at pace, it will depend on the bank, the region and the customer. Whilst arguments have raged for many years about whether retail...

Since the financial crisis hit, the banking and financial services industries have had to deal with myriad measures to shore up their foundations, create transparency and minimise risk. However, as financial institutions race to meet constantly changing regulatory compliance, there is a danger the flow of demands are seen as...

Advances in technology improve lives, but can invariably also be disruptive. In the last decade alone, the means of communication has dramatically evolved with interaction increasingly taking place in social media networks, with ever-growing reliance on internet connectivity and mobile devices for access on the go - anywhere, anytime, in...

Mobile is the channel of the future. Online is very relevant and still growing, but now it's about getting in front of customers via the one device that they rarely put down - the mobile device.

There's no doubt that consumer demand for mobile money services...

Emerging and innovative technologies are shaking up the payments industry. By the end of this decade we can expect the cheque to have disappeared and for cash and plastic cards to have reduced in volume. Instead, electronic or mobile payments will have taken the lead, meaning coins and notes will...

In light of recent damaging reports on the banking industry, and the role banks and bankers have played globally in accelerating the credit crisis, London's reputation as a hub for banking needs to be addressed. The financial services industry generates 8.9% of UK GDP, driving job opportunities, growth...

Headlines around the Euro crisis have resurfaced with a vengeance in recent weeks. The uncertainty surrounding the future of the Euro is taking its toll on financial stability and the markets. What is certain is that the resolution of the Euro crisis - however it pans out - will bring...