17/10/2013 05:58 BST | Updated 17/10/2013 06:05 BST

Michael O'Leary Asks Passengers To Suggest How To Improve Ryanair

Der Geschaeftsfuehrer der irischen Billigfluggesellschaft Ryanair, Michael O'Leary, posiert am Mittwoch (09.05.12) auf dem Flughafen Frankfurt-Hahn in Lautzenhausen auf einer Pressekonferenz der Fluggesellschaft mit einem Flugzeugmodell. Die Billigfluglinie Ryanair kritisiert die EU-Beihilfeverfahren gegen regionale Flughaefen in Deutschland als "Feldzug". Der Vorwurf illegaler oeffentlicher Finanzhilfen fuer die Airport-Betreiber, von denen Ryanair profitiere, sei falsch, sagte Ryanair-Chef Mic

Michael O’Leary, chief executive of budget airline Ryanair, wants passengers' ideas on how he can improve the airline.

Ryanair's website now features a "suggestion form" asking fliers what changes they want made.

This comes after O'Leary promised to end the airline's "macho culture", adding: "We should try to eliminate things that unnecessarily piss people off."


O'Leary adds a playful explanation to the form in which he signs off as 'Da Boss' and adds a smiley face, writing:

"Dear Customer,

Over the past 29 years Ryanair has grown from carrying 200,000 to over 81 million customers annually. But we want to keep improving our services, which is where you can help me. Please send me your suggestions as to how Ryanair can further improve our industry leading customer service."

All suggestions will be gratefully acknowledged by me. I’m looking forward to hearing from you.”

Many thanks

Michael O’ Leary

Da Boss ☺"

What changes would you like to see Ryanair make?