23/12/2015 17:00 GMT | Updated 23/12/2016 05:12 GMT

Brave Emma, Three, Receives Award After 999 Call Saves Her Pregnant Mother

A three-year-old girl has received a bravery award for calling 999 when her heavily pregnant mother fell down the stairs.

Emma Bazzard made the 11-minute call after discovering her mother, Catherine, unconscious at their home in Nailsea, Somerset.

She answered a series of questions and was able to provide her mother's name and their address on November 12.

During the call, Emma told call handler Sarah Morris that her mother had banged her head but was not bleeding.

She calmly talked on the phone until an ambulance crew arrived minutes later - even checking whether the door was unlocked so they could enter.

"Mummy fall down the stairs," she told Ms Morris.

"Mummy is asleep. Mummy's head hurts. I'm giving her a cuddle."

She can be heard telling Mrs Bazzard to stay still and asking where she is hurting, adding: "Mummy, the ambulance is coming".

Mrs Bazzard, a pre-school teacher, had landed on her stomach and it is believed the impact started labour.

Paramedics took her to hospital where she was given drugs needed to prevent her unborn baby boy arriving seven weeks early.

Mrs Bazzard safely gave birth to Emma's little brother George two-and-a-half weeks ago. He was born prematurely but this was not linked to the fall.

South Western Ambulance Service NHS Foundation Trust today presented Emma with a bravery certificate at Nailsea ambulance station.

She was also reunited with the ambulance crew and call handler.

"I do not recall a great deal about the incident, but by all accounts Emma was absolutely amazing and so knowledgeable and calm," Mrs Bazzard said.

"I think this highlights how important it is to teach your child how to call 999 because they are never too young to put what they've learnt into practice.

"I couldn't be more proud of Emma and am really pleased that the ambulance service is presenting her with a certificate."

Emma, now four, had not been taught about dialling 999 but her brother, aged five, had been learning about the emergency services at school.

Mrs Bazzard and her husband Ben, a school teacher, had discussed what to do in an emergency with him during a family meal.

During the call, Emma told the call handler she was looking after her mother and "giving her a cuddle".

Sarah Morris said she was extremely impressed with the level of detail she provided.

"When I first spoke to the little girl I knew that she was young, but was amazed to discover that she was only three," she said.

"The amount of detail she was able to provide was incredible; she answered every question I put to her more calmly than most adults under similar circumstances.

"It will be a pleasure to meet Emma and her family and the certificate is extremely well deserved. Well done to her."

Alison Beresford was part of the crew that treated Mrs Bazzard, who suffered a ruptured placenta in the fall.

"We are delighted to learn that both mum and baby are doing well," she said.

"If it wasn't for Emma's bravery the outcome of this incident might have been very different and we would like to personally thank her for being so brave."