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Jessica Richards was born in Stoke-on-Trent and now lives in London, retaining the down to earth sensibilities of her home town if not the accent. She's a writer, traveller, foodie, culture junkie and cat person. Her voice is honest, wry and insightful. Jessica is also the Director of Creative Product Consulting Ltd where her mission is to represent humans in the design of products and services. She consults on a freelance basis with companies to help them stay user-centred.