In a humanitarian crisis, people need timely and accurate information about how to meet their fundamental needs. They want to know where they can find food, shelter, water and medical help and how they can keep themselves and their families safe.
Research Editor, BBC Media Action
Research editor, BBC Media Action
Having recently undertaken the perilous journey from Damascus to Berlin, researcher and filmmaker Reem Karssli - now seeking asylum in Germany - had a strong connection with the people she interviewed for BBC Media Action's research into the communication needs of refugees in Europe.
19/07/2016 12:55 BST