NEWS
22/01/2019 07:18 GMT | Updated 22/01/2019 10:16 GMT

Gatwick Drone Chaos Cost EasyJet £15m, Airline Announces

The budget airline was forced to cancel more than 100 flights.

Low-cost airline easyJet has revealed a £15 million hit from the disruption caused by drone sightings at Gatwick airport over Christmas.

The airline said the costs related to customer welfare costs, with the incident affecting around 82,000 customers. More than 400 flights were cancelled.

The group said it booked £10 million in extra costs and £5 million in lost revenues after more than 400 of its flights were cancelled when the drone sightings brought Gatwick to a standstill just before Christmas.

Chief executive Johan Lundgren said the group “did everything we could to help our customers affected by the incident”.

He added: “There has been a one-off cost impact from this incident, but underlying cost progress is in line with expectations.

“I am proud of the way our teams worked around the clock to mitigate the impact of the incident and looked after affected customers.”

But Lundgren said the incident was a “wake-up call” for airports.

He said: “We were disappointed that it took a long time to resolve.”

But he said it was a “criminal act and illegal activity”.

“You can’t always protect yourself from that, but it’s a wake-up call and airports will be better prepared going forward.”

In its first-quarter update, the group said it was “well prepared” for Brexit and had not seen an impact on passenger bookings ahead of March 29.

It added: “Both the EU and the UK have committed to ensure that flights between the UK and EU will continue in the event of a no-deal Brexit.”