NEWS
06/12/2018 08:41 GMT | Updated 06/12/2018 08:46 GMT

O2 Data Down: Network Investigates Outage After Thousands Of Customers Left Without Data

Many customers were unable to use mobile data this morning.

Mobile network O2 has said it is investigating a technical fault that has left thousands of mobile customers unable to get online.

UK customers reported not being able to use mobile data to access the internet and other services on the company’s network from around 5:30am on Thursday.

It has confirmed engineers are working to fix the issue.

“We are aware our customers are unable to use data this morning,” the company said on its official Twitter account.

“Our technical teams are working on the issue with high priority. We are really sorry and working as hard and as fast as we can to fix this.”

The service status page of the O2 website added that “voice calls are working OK” and apologised for any inconvenience caused.

Other mobile networks, including Sky, Tesco and Giffgaff have also been affected by the problem because their networks use O2 services.

O2 said it would share further updates as soon as they were available.

The mobile network is the second-largest in the country with 32 million customers, behind EE.