A cockpit windshield detached at 32,000 feet. “The next thing I know, my co-pilot had been sucked halfway out of the window.”
It's time that we challenge our politicians to stop solely debating over which London airport should have an extra runway or investment, fuelling the noise pollution and suffering of residents under its flight paths. If we shout loud enough, they have to hear the thousands of disgruntled residents... except, is that another plane I see heading towards us?
The great British public loves a good deal, and good for them. But they need to understand and live with the consequences - service issues, delays and yes, occasionally, total collapse. Budget airlines are a great idea; just know what you are getting into.
Customer-experience management is supposed to be advanced in the travel industry, but the data says otherwise. In an age
A vintage week, then, for connoisseurs of the public apology. The head of a major airline regrets the violent ejection of
So, let's take as given the fact that, as aviation entered the jet era. windows had to continue to be provided as a desirable amenity. Unfortunately, they turned out to create a critical and hitherto unrecognized vulnerability when installed in pressurized aircraft.
'You can run but you can't fly.'
In fact a whole Twitter account was dedicated to fake United PR... Some also commented on the airlines latest app update
Then the psychologist in me started to think about this from a different perspective. If we can't take our laptops, tablets, e-readers, cameras and other chunky electronic equipment into the cabin with us, what will do instead?