Pilots have walked out for two days, in the first strike to ever hit the airline. More than 1,700 flights have been cancelled.
All customers are entitled to a full flight refund – but what about other costs?
BA has offered a pay rise of 11.5% over three years but Balpa says its members wanted a bigger share of the company’s profits.
Pilots will walk out on Monday and Tuesday due to an ongoing dispute over pay.
The airline apologised after it emerged that some passengers were wrongly told their flight would be cancelled and they were advised to rebook.
The airline said it was ‘likely’ anybody booked to fly on September 9, 10 and 27 will not be able to travel.
Thousands of people received emails overnight.
Flights leaving Heathrow and Gatwick have been affected by the fault, which was resolved on Wednesday afternoon.
“People were crying and hyperventilating. It was genuinely scary."