This month over on my website I've been having a bit of a rant! I must say I've found it quite therapeutic and it got me
The power of good communication is clear in the survey- it can assist in resolving and even preventing complaints, and managing patient expectations. With a huge 82 per cent of the public saying they would be unlikely to complain if their GP communicated openly and with empathy, it feels like something we should all try and embrace.
As Brits we are often so polite that even if we receive shoddy service or experience faulty products, we rarely complain. We smile, thank the person providing us with the terrible meal and go home cross, but simply muttering under our breaths! However it is actually really important to complain so it is time we did more of it...
I am not sure if organisations send emails on Friday afternoons on purpose or not, or they understand the distressed this causes. While I can understand why they would do it, to give people the opportunity to calm down and reflect on the contents of the email, I do think it is cowardly and demonstrates a weakness because they are unable to properly defend their decision.
The one event that was not shifted about like a wrestler's jock strap was the closing ceremony of the Commonwealth Games, featuring a collection of countries that Britain holds so little sway over that it seemed like a meeting of human rights refuseniks.
When it's too hot, we complain, too wet, we complain, too cold, we complain, too windy, we complain. Complain, Complain, Complain... We complain about the weather, life, health, people... We all do it. Complaining comes quite naturally to us, doesn't it? Sometimes we don't even realise we're doing it.
When a friend writes a Facebook rant it is as if they are vomiting, quite deliberately, all over your day. It starts like this:I'm sorry but... And it ends like this:..Right. Rant over!!!The 'Rant over' is, in many ways, more offensive even than the rant itself.
"Welcome to this 13:30 First Great Western service from Bristol Temple Meads to London Paddington, arriving at London Paddington
MY GOD, and I thought I was fussy? Are you that person who asks for extra ketchup or more garlic butter for your pizza at PIZZA EXPRESS, or do you want your dressing on the side?
If you are working ridiculous hours to get things done, unfortunately, you only have yourself to blame. Go home when you are supposed to every night this week and see what happens. You might get a talking to by your boss, but I can guarantee that you won't lose your job.