While technology is not a panacea for social problems, it has the potential to connect citizens to information on the laws and people that govern them at a lower cost and larger scale than ever before and to make all voices count.
It's one of the cardinal rules when you're interviewing - detach yourself from the interviewee. Ask questions, take notes, but never get emotionally involved in the story. To put it simply, it isn't professional to have a vested interest in the person's life. I've always upheld this rule, that was until I met Nanjeke.