In my role as Leader of PwC UK Financial Services People and Organisation, and Co-Leader of Conduct and Culture, I've been
Today it was Customer Service Day at my branch of Bank of Scotland. I know this because my visit - or if you will, 'customer experience' - was out of the ordinary. In fact, I'd go as far as to say that not only was it different to the other 300 or so visits I've made, but it was also the singular occasion when it was different in any respect at all.
The Bank of England and HM Treasury officially launched the "Funding for Lending Scheme" (FLS) on Friday 13 July (read the announcement and details here), yet another covert operation to shore up the banks under the disguise of helping small businesses and households to access cheaper credit and thus stimulate the economy.