There's no doubt that the balance of power in IT outsourcing engagements has shifted considerably in recent years. Enterprises across Europe are increasingly finding themselves having to come to terms with a new world order.
It stands to reason that the most effective IT outsourcing relationships are built on a foundation of commonality. It's one reason why the importance of having compatible values should not be underestimated. For this reason, a willingness on both sides to view the relationship as a 'partnership' and not simply a 'contract' is key.
CHANGING GEOGRAPHIES Emerging destinations for outsourcing, including parts of the UK, are challenging India's cost-effectiveness, but price isn't all that matters, as Sally Percy reports.