Timothy LaBranche isn't your average employee. Unlike almost everyone else in their work, LeBranche decided to spend his
Michael O' Leary's decision to tackle Ryanair's reputation for poor customer service is a powerful reminder that culture is king when it comes to driving growth. The impact of the company's 'abrupt' culture has resulted in an intense battle to secure loyalty from both recreational and business travellers who expect great service as standard.
There are many ways to resign: with dignity, anger, absence, humour... alcohol (all five if you want to go out in style). But with a cake?
A JetBlue flight in the US had to make an emergency landing after the aircraft's captain went berserk and had to be restrained