michael nuciforo

t's over. Thank heavens. Finally we can begin to forget those terrible four letter acronyms. Last week the ACTA bill followed the same sorry path to the rubbish bin as its American cousins SOPA and PIPA. It was the ultimate battle between good and evil...and good won...no evil did...well, somebody won?
You're all familiar with the bell curve right? I'm sure you remember studying it at school...
Let me start by asking you a question. Who is responsible for customer experience in your organisation? Before you say the
I wanted to expand on some points that some of you may have heard me talk about at recent events. They are three trends that
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