michael o leary
And 2018 might be looking iffy too.
But industry watchdog does not agree.
The general public are becoming so belligerent in their feelings toward the way airlines in general treat them that their tolerance for Ryanair's particularly infamous business model is at an all time low, and it will take far more than a gritted tooth apology and a few token gestures to change their minds.
Michael O' Leary's decision to tackle Ryanair's reputation for poor customer service is a powerful reminder that culture is king when it comes to driving growth. The impact of the company's 'abrupt' culture has resulted in an intense battle to secure loyalty from both recreational and business travellers who expect great service as standard.
Flybe has boosted Ryanair's hopes of a takeover of Aer Lingus by agreeing to a plan to fly 43 of the Irish carrier's short
Ryanair’s chief executive Michael O’Leary has slated a passenger who complained about the airlines’ excess charges on Facebook
Plans by budget airline Ryanair to screen porn, via an online app for smartphones and laptops, have been unveiled in the