RBS

Big organisations can play a role - we can role model inclusive behaviours and sound business practices and encourages others to do the same. That's why The British LGBT Awards are a great way of drawing attention to those that do this well and encourage improvements where they're required.
The British LGBT Awards which we sponsored and took place in London earlier this month shone a light on a variety of businesses, organisations and corporate leaders that are making a real difference in promoting inclusion.
Managing the fallout following a public IT outage is of paramount importance and having a similar issue so soon after the 2012 fiasco will only work to further tarnish RBS's reputation. However, it's now vital the bank learns from its mistake to make sure customers are not forced to deal with similar issues further down the line.