The run-up to the Sochi Winter Olympic Games earlier this year proved uncomfortable for several major sponsors. Social and
Stephen Sutton's untimely death puts the matter into perspective. While we remember him publicly, and his family and friends remember him privately, we will all remember one thing for sure: what he stood for.
The challenges of The Co-operative Bank and the furore around the role of the former chair, made co-operatives - businesses that are member-owned - an unhappy national news story in late 2013. Three months on and I feel that I can breathe again. But what difference did these high profile troubles make to the wider co-operative sector and the long-term reputation of our business model?
'Whatever happened to all the heroes?', sung British punk rock legends The Stranglers on their 1977 classic No More Heroes. Indeed, in today's post-crash landscape, its lyrics are perhaps more relevant than ever.
Competence is more than intelligence - it also includes political skills, such as social astuteness, networking ability, sincerity and interpersonal influence. And warmth can be understood as likeability. These reactants are on the left hand side and the product on the right is your reputation.
George Bernard Shaw once said, "Success does not consist in never making mistakes, but in never making the same one a second time." One year on from the horsemeat scandal and the food industry is in danger of doing exactly that.
Communicators - politicians, corporate spokespeople, charity campaigners - have always faced challenges when trying to get their messages through to voters, consumers and the public...
Ryanair, one of the most successful brands in the last 25 years, has always taken an uncompromising approach when dealing with its customers - follow the rules to the letter and get a cheap fare - any deviation and costs will escalate. No excuses, no quarter given...
I recently came across a very interesting report by Deloitte titled "Exploring Strategic Risk" that summarised findings from
Reputation matters. Individuals, businesses, charities and all types of entities are taking more and more proactive action