Reputation

Cycling to do an interview the other day though, I realised journalism is nowhere near as glamorous as I'd imagined (Carrie Bradshaw is mostly to blame), fully confirmed when my skirt got blown up around my waist. Nightmare. But The Hour has arrived just when the image of journalism, its entire reputation, is staggering, limply trying to pull itself back together again.
Systems will fail. People will make mistakes. But those who lead and need public confidence to operate need to be learning lessons before things go horribly wrong.
The phone-hacking scandal reminds us how much the world depends upon one commodity. Not money - confidence. So what if a crisis of phone-hacking proportion was unearthed in your business?
Most people thought that Rebekah Brooks would have gone a lot earlier than she did. But knowing when to leave is not easy.