The online world is a pretty fantastic place, and for people who can't be bothered and who don't have the time or patience to visit a store or pick up the phone to speak to an agent, companies that have joined us in the 21st Century and let you buy or book online via their websites are a saving grace.
I started working for a well-known international travel agency in 2003. The reality, I discovered, was very different from the dream. There was a constant stream of people in and out of the small, three-man shop we had. We'd seldom get to eat our lunch before 3pm.
Two in three young tourists who have tattoos on holiday later regret it, according to a travel agent poll. An increasing