One hundred flights have been cancelled at Heathrow so far on Saturday amid reports that the hub airport is like a "refugee camp" due to weather-related disruption.

A spokeswoman said that although weather conditions have improved, about 100 flights have had to be cancelled in a "recovery" from Friday - 67 of which are departures.

"In terms of how today is going so far, the weather conditions are much better today. The runways are open.

"We do have about 100 cancellations at the moment, but that's really just recovery from yesterday.

"Two-thirds of that 100 - 67 of the cancellations - are departures, and the remainder are arrival cancellations.

heathrow snow

Two in three of the flights have been cancelled to catch up from Friday's havoc

"At the moment the airport is operating as usual. We have the same number of aircraft using the runways as we normally would," the spokeswoman said.

Meanwhile, Simon Calder, travel editor of the Independent, painted a bleak picture when he told the BBC that Heathrow looked like "a refugee camp", with people sleeping on the floor.

Calder said people were angry at the lack of information and the short notice of flights being cancelled.

He said people were stuck on planes "for many hours" last night as they waited to take off because the rate at which planes departed was dramatically cut.

There are delays of up to 20 hours on flights arriving from Europe, he added.

heathrow

Heathrow cancelled 400 flights on Friday due to the snow

British Airways had to cancel "in the region of 30" flights on Saturday due to what it says is "knock-on disruption from yesterday".

A spokesman for BA said: "We have unfortunately had to make a number of cancellations today, mainly due to knock-on disruption from yesterday, so we've got a number of aircraft out of position and it's quite a complex operation to put that back together, so that's what we're working on at the moment."

Commenting on the number of flights affected, he added: "It's in the region of 30. Those are predominantly short-haul flights to domestic and European locations."

BA is now offering customers who no longer wish to travel this weekend the chance to rebook their flight for a later date.

It is also providing refunds and overnight accommodation to those who could not fly, or letters for them to make a claim at a later date.

heathrow

Heathrow are offering passengers the chance to rebook their flight

Following a joint decision by Heathrow, airlines and air traffic control, the flight schedule at Heathrow on Sunday will be reduced in an effort to minimise the expected disruption caused by snow and low visibility.

Latest forecasts for Sunday show a high probability of around 0.8in-2in (2cm-6cm) of accumulating snow and low visibility at periods throughout the day.

Heathrow said this will reduce the capacity of the airport and without action would cause significant disruption to passengers and flights.

The flight schedule will therefore be reduced by 20% and details of which flights will be cancelled will be announced by airlines when they have finalised their schedules, a statement said.

Passengers were also warned it is possible that weather conditions at other European airports will increase the number of cancellations.

Passengers due to travel tomorrow are urged to check the status of their flight with their airline before travelling to the airport.

heathrow

Crowds of passengers have been stranded at the airport, waiting for a flight

Philip Mueller, a Swiss student, said on the Heathrow Express train this morning that he hoped his flight to Zurich would be departing as scheduled.

"I was going to ski today but I can't now," he said.

Husband and wife David and Janet Brindle, from Cumbria, branded BA's customer service and treatment of passengers caught up in the chaos as "appalling" and said "people were close to tears".

The couple were due to set off on the holiday of a lifetime - five weeks in New Zealand - yesterday morning, but are still at Heathrow after missing their Air New Zealand flight.

Hundreds of people are currently queueing at BA's check-in desks in Heathrow's Terminal 5, desperate to get to their destinations - but the queues are moving extremely slowly.

heathrow

Complaints of uninformed staff, or a total lack of assistance, were common complaints

Aoife Bergin, 29, from Co Westmeath in Ireland, is looking forward to a three-week holiday in Tokyo with her boyfriend, but has been standing in the queue for almost two hours.

"We've been on this one for about an hour and we were in another one for about 45 minutes.

"They told us to move to this one because it might be quicker," said Miss Bergin.

She also poured scorn on BA, saying the airline has not kept passengers informed at all.

"They haven't announced anything. There was nothing on the website this morning when we checked.

heathrow

Scores of passengers say they have been left uninformed by airport staff

"The staff don't know anything to tell you. There's not enough staff here for the passengers," she said.

Tempers were becoming frayed in Terminal 5, with winding queues resulting in accusations of queue-jumping by frustrated passengers.

One Australian man on his way to a conference in Geneva, who asked not to be named, remained lighthearted, saying: "We've spoken to more reporters than BA staff.

"Does it come as a great surprise that it snows in the northern hemisphere?"

Steve Greenwood, from Yorkshire, who is travelling to Seoul with his wife, shouted at a group of passengers he and others believed were queue-jumping, saying they "just push in where they want".

He also expressed anger towards BA, saying: "BA stands for bloody awful."

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  • Winter weather Jan 25

    A man uses a tractor as he tries to try and keep the roads open in Tanfield, Durham as more snows falls in the UK.

  • Winter weather Jan 25

    A woman digs her way out after more snow falls today in Tanfield County, Durham.

  • Winter weather Jan 25

    A woman digs her way out after more snow falls today in Tanfield County, Durham.

  • Winter weather Jan 25

    A man uses a tractor as he tries to try and keep the roads open in Tanfield, Durham as more snows falls in the UK.

  • Winter weather Jan 25

    A woman digs her way out after more snow falls today in Tanfield County, Durham.

  • Winter weather Jan 25

    A woman digs her way out after more snow falls today in Tanfield County, Durham.

  • Winter weather Jan 25

    Two woman battle through the snow after more snow falls today in Tanfield County Durham.

  • Winter weather Jan 25

    A man shovels snow after more snow falls today in Tanfield County Durham.

  • Winter weather Jan 25

    A woman digs her way out after more snow falls today in Tanfield County, Durham.

  • Winter weather - Jan 22nd

    A man struggles in the snow as he walks past the starters box on the PGA Centenary Course after more snowfall today at Gleneagles Hotel in Perthshire. The course will be used for the 2014 Ryder Cup.

  • Winter weather - Jan 22nd

    A road traffic sign covered in snow and ice at Spring Cottage, Derbyshire as the winter weather continues across the UK.

  • Winter weather - Jan 22nd

    People struggle in the snow with shovels on a golf course at Gleneagles after more snowfall today in Perthshire.

  • Winter weather - Jan 22nd

    A man struggles in the snow as he walks past the starters box on the PGA Centenary Course after more snowfall today at Gleneagles Hotel in Perthshire. The course will be used for the 2014 Ryder Cup.

  • Winter weather - Jan 22nd

    A man walks his dog near Auchterarder, Perthshire after heavy snowfall overnight.

  • Winter weather - Jan 22nd

    Loggers Trucks collect trees in Kielder Forest, Northumberland where snow fell overnight.

  • Winter weather - Jan 22nd

    Snow and ice cover barges and boats at Foxton Locks in Market Harborough, Leicestershire as the winter weather continues across the UK

  • Winter weather - Jan 22nd

    General view of a street in Pricetown, Dartmoor, as snow starts to fall again.

  • Winter weather - Jan 22nd

    Don Clegg, 80, clears snow from his drive in Kielder, Northumberland as the winter weather continues across the UK.

  • Winter weather - Jan 22nd

    Loggers Trucks battle up the hill in Kielder Forest, Northumberland where snow fell overnight.

  • Winter weather - Jan 22nd

    A man fits snow chains to his car in preparation for driving in hazardous conditions as the winter weather continues across the UK.

  • Winter weather - Jan 22nd

    Don Clegg, 80, in his garden in Kielder, Northumberland as the winter weather continues across the UK.

  • Winter weather - Jan 22nd

    Loggers Trucks collect trees in Kielder Forest, Northumberland where snow fell overnight.

  • Winter weather - Jan 22nd

    Loggers Trucks collect trees in Kielder Forest, Northumberland where snow fell overnight.

  • Winter weather - Jan 22nd

    Mum Stephanie Koch (right) and daughter Kadie 4 enjoy the snow in Kielder, Northumberland as the winter weather continues across the UK.

  • Winter weather - Jan 22nd

    Dogs walking in Innerleithen, the Scottish Borders as snow showers hit the East of Scotland.

  • Winter weather - Jan 22nd

    A car sets off down a snow covered road in the Borders as snow showers hit the East of Scotland.

  • Winter weather - Jan 22nd

    A snow covered road in Galashiels the Scottish Borders as snow showers hit the East of Scotland.

  • Winter weather - Jan 22nd

    A horse runs along a snow covered field in the Borders as snow showers hit the East of Scotland.

  • Winter weather - Jan 22nd

    Sheep look for food in the Scottish Borders as snow showers hit the East of Scotland.

  • Winter weather - Jan 22nd

    A snow covered road in Galashiels the Scottish Borders as snow showers hit the East of Scotland.

  • Winter weather - Jan 22nd

    A car sets off down a snow covered road in the Borders as snow showers hit the East of Scotland.

  • Winter weather - Jan 22nd

    Mum Stephanie Koch (right) and daughter Kadie 4 enjoy the snow in Kielder, Northumberland as the winter weather continues across the UK.

  • Winter weather - Jan 22nd

    Snow and ice cover Foxton Locks in Market Harborough, Leicestershire as the winter weather continues across the UK

  • Winter weather - Jan 22nd

    Snow and ice cover Foxton Locks in Market Harborough, Leicestershire as the winter weather continues across the UK

  • BRITAIN-WEATHER-SNOW

    A woman walks a dog through a snow covered Rose Garden at The Arno in Birkenhead, northwest England, on January 21, 2013. Britain is braced for a continuation of the bad weather which has left closed schools and caused transport chaos in recent days, with several weather warnings in place. AFP PHOTO / PAUL ELLIS (Photo credit should read PAUL ELLIS/AFP/Getty Images)

  • UK Hit By Heavy Snow Fall

    NOTTINGHAM, UNITED KINGDOM - JANUARY 21: Freddy the Boston Terrier plays in the snow on January 21, 2013 in Nottingham, United Kingdom. The United Kingdom has suffered a weekend of heavy snowfall with many transport routes affected. (Photo by Laurence Griffiths/Getty Images)

  • UK Hit By Heavy Snow Fall

    NOTTINGHAM, UNITED KINGDOM - JANUARY 21: Canada Geese fly from the snow covered banks of the River Trent on January 21, 2013 in Nottingham, United Kingdom. The United Kingdom has suffered a weekend of heavy snowfall with many transport routes affected. (Photo by Laurence Griffiths/Getty Images)

  • UK Hit By Heavy Snow Fall

    NOTTINGHAM, UNITED KINGDOM - JANUARY 21: Wild birds feed on the snow covered banks of the River Trent on January 21, 2013 in Nottingham, United Kingdom. The United Kingdom has suffered a weekend of heavy snowfall with many transport routes affected. (Photo by Laurence Griffiths/Getty Images)

  • UK Hit By Heavy Snow Fall

    LONDON, UNITED KINGDOM - JANUARY 21: A snowman complete with cigarette and coffee cup is viewed by a squirrel in St James's Park on January 21, 2013 in London, England. The United Kingdom has suffered a weekend of heavy snowfall with many transport routes affected. (Photo by Peter Macdiarmid/Getty Images)

  • UK Hit By Heavy Snow Fall

    NOTTINGHAM, UNITED KINGDOM - JANUARY 21: Canada Geese fly from the snow covered banks of the River Trent on January 21, 2013 in Nottingham, United Kingdom. The United Kingdom has suffered a weekend of heavy snowfall with many transport routes affected. (Photo by Laurence Griffiths/Getty Images)

  • UK Hit By Heavy Snow Fall

    LONDON, UNITED KINGDOM - JANUARY 21: A woman walks on Birdcage Walk as snow falls on January 21, 2013 in London, England. The United Kingdom has suffered a weekend of heavy snowfall with many transport routes affected. (Photo by Peter Macdiarmid/Getty Images)

  • BRITAIN-WEATHER-SNOW

    Models pose around a plastic palm tree in the snow in front of Tower Bridge in central London on January 21, 2013, during a 'pop-up beach resort' promotion on the day that many consider to be the most depressing day of the year. Britain is braced for a continuation of the bad weather which has schools closed and caused transport chaos in recent days, with several weather warnings in place. AFP PHOTO / CARL COURT (Photo credit should read CARL COURT/AFP/Getty Images)

  • BRITAIN-WEATHER-SNOW

    A woman walks a dog through a snow covered Rose Garden at The Arno in Birkenhead, northwest England, on January 21, 2013. Britain is braced for a continuation of the bad weather which has left closed schools and caused transport chaos in recent days, with several weather warnings in place. AFP PHOTO / PAUL ELLIS (Photo credit should read PAUL ELLIS/AFP/Getty Images)

  • BRITAIN-WEATHER-SNOW

    People walk a dog through a snow covered Arrowe Park in Birkenhead, northwest England, on January 21, 2013. Britain is braced for a continuation of the bad weather which has left closed schools and caused transport chaos in recent days, with several weather warnings in place. AFP PHOTO / PAUL ELLIS (Photo credit should read PAUL ELLIS/AFP/Getty Images)

  • BRITAIN-WEATHER-SNOW

    A woman walks a dog through a snow covered Rose Garden at The Arno in Birkenhead, northwest England, on January 21, 2013. Britain is braced for a continuation of the bad weather which has left closed schools and caused transport chaos in recent days, with several weather warnings in place. AFP PHOTO / PAUL ELLIS (Photo credit should read PAUL ELLIS/AFP/Getty Images)

  • UK Hit By Heavy Snow Fall

    NOTTINGHAM, UNITED KINGDOM - JANUARY 21: Canada Geese fly past the snow covered banks of the River Trent on January 21, 2013 in Nottingham, United Kingdom. The United Kingdom has suffered a weekend of heavy snowfall with many transport routes affected. (Photo by Laurence Griffiths/Getty Images)

  • UK Hit By Heavy Snow Fall

    LONDON, UNITED KINGDOM - JANUARY 21: A man walks on The Blue Bridge over the partially frozen lake in St James's Park on January 21, 2013 in London, England. The United Kingdom has suffered a weekend of heavy snowfall with many transport routes affected. (Photo by Peter Macdiarmid/Getty Images)

  • BRITAIN-WEATHER-SNOW

    People walk a dog through a snow covered Arrowe Park in Birkenhead, northwest England, on January 21, 2013. Britain is braced for a continuation of the bad weather which has left closed schools and caused transport chaos in recent days, with several weather warnings in place. AFP PHOTO / PAUL ELLIS (Photo credit should read PAUL ELLIS/AFP/Getty Images)

  • BRITAIN-WEATHER-SNOW

    Models in swimwear pose in the snow at a 'pop-up beach resort' promotion in front of Tower Bridge in central London on January 21, 2013. Britain is braced for a continuation of the bad weather which has schools closed and caused transport chaos in recent days, with several weather warnings in place. AFP PHOTO / CARL COURT (Photo credit should read CARL COURT/AFP/Getty Images)

  • UK Hit By Heavy Snow Fall

    LONDON, UNITED KINGDOM - JANUARY 21: Pigeons look for food in a snowy St James's Park on January 21, 2013 in London, England. The United Kingdom has suffered a weekend of heavy snowfall with many transport routes affected. (Photo by Peter Macdiarmid/Getty Images)

  • UK Hit By Heavy Snow Fall

    LONDON, UNITED KINGDOM - JANUARY 21: Pigeons try to keep out of the snow by resting on a signpost in St James's Park on January 21, 2013 in London, England. The United Kingdom has suffered a weekend of heavy snowfall with many transport routes affected. (Photo by Peter Macdiarmid/Getty Images)

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