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Zavvi Sent Gamers PS Vitas By Mistake, Definitely Wants Them Back

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Retailer Zavvi has reportedly asked that customers who were accidentally sent PS Vita consoles send them back, or face potential legal action.

According to numerous reports, several people who ordered the PS Vita game 'Tearaway' from Zavvi's website (for £19.99) were instead sent a PS Vita bundle with a copy of Tearaway included, worth at least £149.99.

As you might expect, on realising its error Zavvi attempted to get the wayward consoles back into its possession.

"We are very sorry to inform you that due to an error in our warehouse we have dispatched the incorrect product," said an initial email sent to the customers affected. "We are contacting you in order for us to arrange a collection of the incorrect item which is on the way to you. If possible, please keep the parcel in its original packaging ready to hand back to the courier."

But since then several customers appear to have not complied with the notice - with some pointing to information posted by Citizen's Advice which they say supports their right to keep the Vita, though that seems unlikely based on the wording of the advice.

Zavvi says that since the consoles were sent in error, customers must contact them to return the devices.

And now it has sent what it says is a "final notice" to ask for the Vitas back.

"This is our final notice to politely remind you that you did not order, or pay for, a PS Vita and if you fail to contact us by 5pm (UK time) on 10th December 2013 to arrange a convenient time for the PS Vita to be collected we reserve the right to enforce any and/or all legal remedies available to us."

Back luck, Zavvi customers. Although one might think if a person bought Tearaway on Vita, they may have a PS Vita already...?

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