What is the world coming to?
A customer received an apology from a supermarket.
Why? Because the customer was using her mobile phone when being served and the checkout assistant refused to process her shopping until she had finished her call.
The fact that this is news is ridiculous but the thing that annoys me most is that bad manners have been condoned!
I think it's truly terrible that a person, using a mobile phone when receiving a service is apologised to and given vouchers!
Now, I work in a customer based environment and I'm afraid I do wait, as do my colleagues, for the customer to finish the call/text/candy crush level before interacting with them. There is nothing...I repeat NOTHING worse than interacting with people who don't have their full attention on you! If this was your child, would you allow this during dinner/homework,or speaking to them? NO! I do believe they would be told to finish...would they not?
More so... would the customer involved have something to say if said checkout assistant was in conversation with someone else/using a mobile phone whilst serving? I think A LOT would be said.
Said supermarket has set the wrong precedence. They should have stood by their worker, if the usage was that important, the shopping would have been left and the customer would have left the store.U nfortunately, the supermarket is one that I spend a lot of money at on a weekly basis. For this, they have lost my custom.
My family and I have better manners than this, and my children have better manners than this!
Come on, world...SORT THIS OUT!
Kate is wife of one and mum to three little rascals. She usually has pleasantly gentle informative musings, but sometimes, something really gets her goat.
Blogs at: Blue with a Touch of Pink
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