The 24-year-old Shake It Off singer gets hundreds of messages from fans everyday, but she was moved to respond to this message from a teenage Instagram user known as hannahw:
"Taylor, why are people at school so mean? Why do they always try to bring me down?" wrote the troubled teen.
"I'm sitting here crying while I write this. I don't know what to do anymore. No matter what I do, it's never good enough. There's always something that I do wrong. I get made fun of for having big dreams or what I wear or things that I like.
"I just want to know why they do it Taylor. Why do they do this to me? Why do they torture me and hate me so much?
"I'm starting high school Wednesday and I was actually pretty excited but now whenever I think about it I feel sick. I just want to feel wanted for once.
"I wanna feel like I belong. I just want feel better than I do right now. Taylor please help me I need it desperately. I need a hug."
Hannah would have probably been happy with a supportive 'like' from her pop idol, but Taylor went one better and penned her a message so long that we think it can safely be considered an essay.
The stunned teen then shared the message with her friends on Instagram.
"I hate thinking about your pretty face covered in tears, but I know why you're crying because I've been in your place," wrote Taylor.
"People cut other people down for entertainment, amusement, out of jealousy, because of something broken inside them, or for no reason at all. It's just what they do, and you're a target because you live your life loudly and boldly.
"You're bright and joyful and so many people are cynical. they won't understand you and they won't understand me. but the only way they win is your tears turn you to stone and make you bitter like them.
"It's ok to ask why. It's okay to wonder how you could try so hard and still get stomped all over. Just don't let them change you or stop you from singing or dancing around to your favorite song.
You're going into high school this week and this is your chance to push the reset button on how much value you give the opinion of these kids, most of whom have NO idea who they are.
"Every time someone picks on me, I'll think of you in the hopes that every time someone picks on you, you'll think of me... and how we have this thread that connects us. Let them keep living in the darkness and we'll keep walking in the sunlight. Forever on your side, Taylor."