Footballer John Terry isn't known for his soft and sensitive side: tough tackles and hard talking are the hallmark of the Chelsea captain.
But he has revealed a caring side to his nature after he learned a fan's mum had passed away.
The former England skipper - whose own mum works in a pie 'n' mash shop - used Instagram to contact the fan, called Louise, and sent her a heartfelt message.
It read: "I'm very sorry to hear the terrible news of your mum passing. I would love to send you one of my match shirts and sign it to you. To know I and Chelsea can help you through this difficult time would be an honour for me.
"You need to continue your mums legacy and be strong but never be afraid to cry and think of those fantastic memories.
"Over time it will get easier. Lots of love JT. I really hope you accept my shirt. X."
He then arranged for Louise to receive his own football shirt.
Louise, whose Twitter handle is @Ad0re_You, posted on Twitter: "The true John Terry #CaptainLeaderLegend', accompanied with the picture of his messages and the shirt.