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Luke Hebblethwaite

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3D Printing, IKEA and the Lessons to Be Learned From the Music Industry

Posted: 19/06/2012 00:00

If I was IKEA right now, I'd be worried; there's a new technology in town that's going to change their world just as much as the move to digital changed the music industry. That technology is 3D printing.

3D printing is a relatively recent innovation that, much like a normal printer prints a very fine layer of ink upon some paper, 3D printers print multiple layers of melted plastic on top of each other, building up a solid object one layer at a time.

An astounding array of objects, from basic things like cups and vases to extravagant ladies shoes, exact copies of Stradivarius violins and even bicycles can be made this way and while most 3D printing has been done industrially to date, the first home printers are starting to make their way onto the market. As these printers spread into our homes over the next few years, the average computer-using household will be able to print a virtually limitless array of objects, based on designs downloaded from the internet for just the cost of the raw materials.

Much like how music is no longer tied to the physical medium of CDs or records, this means that the cost to produce and distribute copies of new designs (whether egg cups or wardrobes) will be virtually zero. For IKEA and its competitors, this will be a big problem. Any company that's current business model is to sell at the lowest possible price is going to find it very hard to stay relevant in a world where households themselves can match the production costs.

You might argue that IKEA will be fine, as it maintains its place in the market by the merits of its designs as well as its modest pricing. That's all very well but if the costs of the manufacture are the same, why wouldn't you shop at John Lewis or even Harrods? Or better yet, if you really prefer IKEA's designs, why not simply download them for free via peer-to-peer filesharing - it may sound far-fetched right now but you might be surprised to find out that 3D printed designs are already making their way onto The Pirate Bay.

But let's say our consumers are a little more honest - there'll be plenty of free, cheaper or more ethical alternatives online. From 'bedroom producers' to the "open source" communities, an astounding diversity of choice will be just a few clicks away. IKEA, just like the major record companies, is going to start having to compete directly with thousands of new creators.

The online boom in furniture and household goods to self-print will further affect IKEA in that there'll be no more Saturday afternoons spent lost in its labyrinthine depths, picking up new purchases left, right and centre. Once shoppers can buy online from wherever they choose, without having to worry about multiple delivery dates from different companies, they'll find better ways to spend their weekends than lost in one of IKEA's stores. You only have to look at the fate of high street music retailers like HMV to see the effect online trade can have on physical sales revenues.

So, how does IKEA survive this doom and gloom-laden assessment of its future? How does it avoid the fate of its increasingly archaic looking fellows in the music industry and other old-media empires?

The answer is to embrace the change rather than fight it. The old music industry's problem has been that rather than seeing new technology as a way to grow their business, they've seen it as a threat. That's not to say that the challenges they have and continue to face aren't complex and difficult but that by obstinately trying to fight the flow of an ever diversified market and open internet, they're only isolating themselves further. It's probably unlikely that IKEA will create the 3D printing equivalent of iTunes due to the physical nature of its stores, but there are definitely lessons out there to be learned.

To come back to the example of HMV, it never seems to have understood two basic things about its business: that the vast majority of its potential customers only want to buy music digitally (and in many cases don't even own a CD or record player) and that most of its customers are walk-in trade, it's a music stop-off on a trip down the high street or retail park.

They never seem to have linked these two ideas together and as a consequence, it's impossible to buy music in digital form in any of their stores. For your general music consumer, smartphone in hand, by directing them to the CD section you might as well be directing them straight outside. It seems insane that HMV would alienate so many potential customers over a simple choice of digital versus physical format - can you imagine the impact on their business in the 1990s if they'd refused to stock CDs?

While it might be harder for HMV to change this now, as no doubt Apple prefers the situation as it is, HMV's loss doesn't have to be IKEA's too. IKEA could get an early start by integrating its online and physical worlds, enabling customers to wander the store, find something they like and simply scan the item's QR code straight to their smartphone, to be printed on their return home. Customers can then impulse buy to their heart's content, without having to worry about transport or deliveries. In terms of change, is this really so much of a step away from their current pick-it-up-as-you-leave-and-assemble-at-home model?

Another thing IKEA can fall back on is its massive brand power. When making the choice to shop at IKEA, consumers are often simply making the choice to shop with the brand, knowing there'll be an array of suitable products from which to choose, rather than going there with a specific range in mind. This is a similar way to how brands like ADIDAS or Nike operate, rarely advertising a specific new product line but rather the brand itself. As IKEA's ability to compete on price lessens with the effect of 3D printing, perhaps it should make up the slack by focusing on its neat, space-saving, functional designs. Perhaps a boost in quality is what's needed?

This still leaves us with the problem of online piracy. Undoubtedly, copyright infringement is not going to suddenly disappear and it seems unlikely that ever-stricter legislation would be capable of dramatically slowing the tide, as new technologies enable different ways to share data at far faster rates than the law can reasonably keep up. It seems IKEA (and this applies to the music industry too) will probably have to counter piracy with good business, rather than entirely with legal force.

Perhaps IKEA should simply aim to offer a good, reliable and honest service at a reasonable price? Although the media tends to report otherwise, most consumers aren't usually inclined to break the law and aren't averse to paying for things if they perceive they have value. The current problems are more symptomatic of consumers not being able to access what they want, when and how they want it, or believing they're being over-charged.

Why do TV companies advertise their new series but then restrict when it can be watched to a certain time on a certain day, without any way to otherwise legitimately access the content, or why in a globalised world, do things get released in different countries at different times? Similarly, one could wonder why DVDs drop in price so much in the year after their release - a film costing £17 on release might cost just a few pounds several months later - what does this suggest about the content's true value and what it should be worth online? Why would users pay to download a song they can stream as much as they like from their subscription music service or even watch for free on YouTube? It is questions like this that these industries, as well as IKEA, should think about if they want consumers to be willing to pay up.

So, as 3D printing alters not only the contents of our houses but the landscapes of our high streets and economies as well, whether businesses like IKEA survive the forthcoming changes will depend on how they react. The music industry was in the unenviable position of being the first major industry affected by the move to digital distribution methods and, as a result, it suffered the consequences of its inexperience and resistance. With the forthcoming 3D printing revolution however, this time there's something to look back on, some lessons to be learned and, with the sea of new business opportunities this will bring, whether the older companies survive or not will depend on whether they've been paying attention.

 

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If I was IKEA right now, I'd be worried; there's a new technology in town that's going to change their world just as much as the move to digital changed the music industry. That technology is 3D print...
If I was IKEA right now, I'd be worried; there's a new technology in town that's going to change their world just as much as the move to digital changed the music industry. That technology is 3D print...
 
 
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09:10 on 22/06/2012
Thanks for a very interesting take on how 3D printing is going to affect industry. Keep in mind that IKEA currently uses 3D printing in their design and prototyping process. They are a forward thinking company and may represent how large corporations will embrace 3D printing technology and evolve with it. There will always be a value in mass produced goods, as long as companies make use of new technologies and understand how consumers needs and expectations are changing because of these new technologies.

You can read about how Ikea uses Objet 3D printers here: http://ow.ly/bKGSd
23:26 on 19/06/2012
Any company that's current business model is to sell at the lowest possible price is going to find it very hard to stay relevant in a world where households themselves can match the production costs.
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Really? To make what with what? There are thousands of kinds of plastic. Is each household meant to to have a stock room?
15:47 on 19/06/2012
The comparison to IKEA was a bit silly. It's kind of like saying card manufacturers are in trouble cause we can print our own cards at home, the card business is doing just fine. Besides the 3D printers can't make furniture of equal strength, plus most people still prefer veneer, wood and MDF/HDF to plastic. Still, it is an exciting area and it'll be interesting to see how it develops, but still very VERY early days.
22:29 on 19/06/2012
I don't think Clinton Cards would agree with you saying the card business is doing fine. I think the Ikea comparison is fine, everyone has heard of it and is aware of the plastic, cheap nature of a lot of their products, if 3d printing became cheap and accessible enough I'm sure people would be fine printing out eggcups, cheap vases, picture frames etc which don't need to be strong. It was fairly obvious Luke wasn't talking about 3d printing taking out Ikea by the end of the year, but just that it is on the horizon.
15:45 on 19/06/2012
Google is your friend, dear editor. If You had read at least two or three articles about 3D printing, you would have learned that:

- There are cheap (this means about 1500 dollars) machines that have a very small work room and make parts with a rather rough surface, and expensive (several 10000$) machines that make bigger but nicer looking parts.

- actual work room sizes are around 20 x 20 x 20 cms, maybe there are very expensive machines that can do 40 x 40 x 40 cm, but that's all. Larger parts have to be glued together from several prints.

- It takes very long time to print - you would have to wait several saturdays worth of time until you got a single Billy printed.

- Material is not cheap, machines need quite some energy

- Material choice is rather limited.

So all in all it is - in the next years - simply impossible to print at least a chair that is strong, good-looking and shiny at a price competitive to Ikea's.

Is there no technical lector at Huffington post that re-reads articles of authors that have apparently not the slightest technical knowledge? No offense, man - you may be a good musician, but please stop writing about technology.

Greetings, Ralf Steck
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Luke Hebblethwaite
17:26 on 19/06/2012
Ralf,

Thanks for the feedback. Yes, I agree with everything you're saying above but I think these are limitations of the current technology and can probably be solved in the future (prices will drop and so on). I guess I should have been more clear that when I say "next few years" in the article, I really mean in around 10 or however many it takes.

I've had a bit of feeback like yours and yes, I'll admit, you're right in that I'm writing from a "non-technical" point of view and so there's probably lots of other aspects that I haven't mentioned - strength, durability, safety etc - that are obvious considerations before any of the above could be true, not to mention the fact that IKEA make plenty of money from furniture that can't be printed (yet) and wood is pretty damn cheap (although, I reckon their plastic egg cup market might be on the horizon soon).

cont...
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Luke Hebblethwaite
17:26 on 19/06/2012
cont...

However, taking the long view, I was more talking about how the manipulation of materials into forms we want is starting to happen and 3D printing is the first indicator of that. I think that as this happens and costs drop, the issues stated above will start to rear their head, perhaps not for IKEA straight away but eventually (take this example of Games Workshop issuing takedown notices for someone's 3D printed tank that they felt was a little too close to their designs: http://www.wired.co.uk/news/archive/2012-05/31/3d-printing-copyright). I wouldn't be too certain of the stability of large companies in a digital world, 15 years ago the music industry was doing just fine. I'm in Spain at the moment and I had a conversation with a guy from an actors' collecting society and he was saying that basically new fiction productions have largely stopped here, mostly due to the massive amounts of piracy.

And as a musician, yeah I guess I'm ok but I never really sold too many records, so if you're not buying this then I guess I'm doing no worse!

Best,
Luke
21:30 on 19/06/2012
As a graduate student studying furniture design I was introduced to additive manufacturing technology a few years ago … recent advances in the technology have been remarkable.

Your comparison to the music industry is certainly valid … A recent article in the online publication Stategy+business describes digital fabrication as the “new disruptive technology” with a “potentially enormous impact on the business models of today’s manufactures … a transition from centralized production to a “maker culture” of dispersed manufacturing innovation is underway today.”

http://www.strategy-business.com/article/11307?gko=63624

Also, digital fabrication technologies are ushering in a new aesthetic … check out Dirk Vander Kooij’s 3d printing robot which produces furniture from recycled waste …

http://singularityhub.com/2012/04/23/3d-printing-robot-produces-chairs-and-tables-from-recycled-waste/

However, as with every technology there is a downside … what about the millions of low-level manufacturing jobs which will be lost?
15:15 on 19/06/2012
Really interesting article. On the basis of Ikea's website and online sales strategy it's hard to tell how much they are likely to embrace new technology. You can view all their products and they have some interactive tools, but you can barely buy anything online from Ikea - they are still very reliant on visiting the store and picking up the stuff yourself.
14:41 on 19/06/2012
Be interesting to know more about the technical challenges. Is it feasible to make anything that requires metal strength, fasteners, brackets and so on? How much does the 'ink' cost? Can it be made dishwasher safe? How big can a domestic printer be?
13:05 on 19/06/2012
As John Naughton points out in his article, Is 3D printing the key to Utopia … there is a downside to all technology.

“There’s a fly in the techno-utopian ointment” … what happens when the technology wipes out hundreds of millions of manufacturing jobs … and they don’t have “the disposable income to purchase the wonderful products created by digital manufacturing?”

http://www.guardian.co.uk/technology/2012/may/13/3d-printing-digital-manufacturing-industry

Just another way for the 1% to increase their profits!
11:10 on 19/06/2012
Really interesting article, Luke. I worked with 3D printing a little bit at my previous design job, and was always amazed at what could be achieved with the technology.

I can see how this technology may be used in the (near?) future to recreate the aesthetics of premium designer goods, but who would really want a house full of plastic reproductions / goods? I'm not sure plastic will ever completely replace porcelain, metal, wood or stone, as it just can't recreate the natural finish, feel and tactility of these materials.

I can see these printers adding a completely new and exciting facet to interior accessory design, but rather than replace the vast majority of what we already have I would argue that it will more likely complement it.

I cannot wait to see what happens when these machines become mainstream! :)

Andy
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Luke Hebblethwaite
11:58 on 19/06/2012
Yes, I know what you mean regarding different materials and agree that obviously no-one wants to live in an entirely plastic house! There are some other materials that can be 3D printed already, like concrete and even some metals (for electronics and the like).

I think what is starting to be hinted at here is that we are steadily becoming able to manipulate matter at a quite basic level and via developments in 3D printing and more futuristic things like nano-technology, it's not unreasonable to be able to chip away at the list of materials we can process in this way.

It seems a bit fantastical right now perhaps, but so did smartphones 10 years ago!
16:14 on 19/06/2012
Hey Luke,
At http://www.shapeways.com we can already 3D Print in Stainless Steel, Sterling Silver, Ceramics as well as plastics like Nylon and Acrylic... The future is NOW at Shapeways...
09:17 on 19/06/2012
The main issue is the technology is additive and so is built up of layers, the printed parts will never match that of the injection moulded parent parts in strength. The machines that achieve close to moulded parts cost allot and the technology and maintenance is very complex. It will be some time until a reliable and convient machine comes into the market, i look forward to this day...
11:19 on 19/06/2012
It all depends on whether strength is the main objective of creating something.
11:32 on 19/06/2012
That is very true. The machine are great for creating and education. I aimed my comment the example for IKEA. People would most probably be after replacement parts that have broken, if not catalogue parts that as they are part of furniture would require an extent of structural integrity, the parts would have been designed with a certain process with use in mind.