Thomas Cook's Trade Plummets As Arab Spring Affects Bookings

Thomas Cook

First Posted: 22/11/11 09:51 Updated: 22/11/11 09:51   PA

Thomas Cook has said it is in further talks with its banks to shore up its finances after trade continued to deteriorate amid plummeting consumer confidence.

The tour operator wants to adjust the size of its debts to boost cashflow through the seasonal low point of December and January - following a similar move last month when it secured an additional £100 million.

Thomas Cook - which is reportedly considering the closure of around 200 travel agencies - postponed Thursday's publication of its full-year results until after the discussions with its banks have concluded.

The group has also suffered from the impact of the Arab spring, which has hit bookings to Tunisia and Egypt, destinations popular with France and Russia, as well as UK holidaymakers.

Thomas Cook shares opened 62% lower.

The company is expected to report a 31% slide in underlying profits to £191.1 million following a year which has seen its share price plunge 80%, numerous profits warnings and the exit of its chief executive, Manny Fontenla-Novoa.

The dismal year prompted the holiday group, which at the end of last year had 31,000 staff, to axe its dividend as it moves to repair its battered finances, which include debts of close to £1 billion.

The group insisted it had not fallen behind with any of its payments and a spokeswoman said talks with the lenders were an "act of prudence" ahead of the seasonal low point.

Thomas Cook, Europe's second biggest tour operator after TUI Travel, selling more than 22 million holidays a year in the UK, is understood to be considering the closure of 200 of its outlets following its recent merger with the Co-op's UK high street travel businesses.

The tie-up created the UK's largest high street travel agent and second largest foreign exchange group with more than 1,200 shops.

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Thomas Cook has said it is in further talks with its banks to shore up its finances after trade continued to deteriorate amid plummeting consumer confidence. The tour operator wants to adjust the s...
Thomas Cook has said it is in further talks with its banks to shore up its finances after trade continued to deteriorate amid plummeting consumer confidence. The tour operator wants to adjust the s...
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19:38 on 22/11/2011
i have booked quite a few holidays with thomas cook over the past 10 years and have had no problem with the flights or the accomodation. i always found their prices the best as thomson prices are absolutely extortionate. i feel sorry for all the staff who will be made redundant by all the shops closing.
18:57 on 22/11/2011
To be expected, booked two holidays with these and they ruined both, put 4 of us all adults in a so called 'suite' . Couldn,t swing a cat round so ended up paying another 900 quid for another room, no spending money left !! Thats how they do business. 2nd hol they would not change our return flight for an extra 4 days in Dubai !!, they would have benefited but no. So I disagree with Ginalewis130284 in that I feel they are the most inflexible holiday company ever. I would not use them again, and hopefully i wont need to because they will have ceased trading. Moneygrabbers !!!!
18:57 on 22/11/2011
Hardly surprising, totally incompetent is the only way to describe thomas cook staff. And even after complaining to their customer relations dept they still get things wrong. The check in staff at manchester airport are rude. Anyone who has experienced their rude incompetence, as I did would never book with them again
19:18 on 22/11/2011
Total Agreement !
18:48 on 22/11/2011
Have any of you had a thought for the staff (as someone called them So called Teenagers who stare at the screen) that may lose their jobs so close to christmas and have bills, mortgages and families to feed!!! Not the nicest feeling in the world to have!!! I would know as i am not a Teenager that stares at a screen but a 23 yr old who work fro them and who tries to do the best she can for her customers!!!!
19:25 on 22/11/2011
well said! Some folk are inclined to forget about the human side of these situations - too busy gloating because their holiday wasn't all they expected it to be.
21:15 on 22/11/2011
It is unfortunate that people may lose their job...but nothing excuses poor customer service. We work had to pay for our holiday and expect value for money and not incompetent staff who lie to and make excuses for their mistakes.
18:42 on 22/11/2011
while our maniac leaders are still borrowing billions to give away the plight of the uk is being ignored it has come to the point when people are cutting back on everything including holidays now this is prove of that .................
we now have xmas round the corner and shop owners have started moaning already they are not getting the cutomers in their shops ..............
well i have something to tell these maniacs the uk will not survive if the only thing the public have enough money for is food and household bills .
get a bloody grip of yourselves and only borrow if your putting the cash into the uk as its the uk public that have to pay it back .
a child at school could work that out but our leaders , i can only say they need to go back to basic maths . thick thick thick ?????????????????????????
18:32 on 22/11/2011
i geuss theyll be making even less next year now that the egyptian security forces are checking womens virginitys? there might be a surge in oap ladies going there tho....
18:30 on 22/11/2011
I suppose having your wedge cut, and having your jobs taken away don't really put you in the mood to do a dav and have a holiday. At least letwin will be happy he wanted to stop us traveling to Spain and Greece!
18:21 on 22/11/2011
I have my wedding/honeymoon cruise booked through Thomas Cook. To be fair they have always been fantastic, very flexible and will always beat the best quote we have been given. The travel agent we booked with was very experienced with cruises and wedding abroad. Hope they do not close the Maghull branch, and I hope this does not affect my wedding!!!!! I would much rather go into a reputable travel agent rather than some Mickey Mouse holiday company who go bust regularly. However, just goes to show no-one is safe!
18:13 on 22/11/2011
We have taken extensive amounts of holidays during the past 5 years and the worst experience we have ever had was a Thomas Cook package holiday last January.
We (all the return plane passengers) were told that we would be all receive forms to complete to be recompensed, for an 9 hour overnight delay spent at the airport, on arrival back into the UK.
We found out that this was either a lie or that the crew had been lied to once we passed through to the arrivals hall in Manchester.
I took the time to report this to Thomas Cook and received only the same curt attitude from Customer Services.
On principal I will never book another Thomas Cook flight and advise all my family and friends likewise.
We have flown with Ryanair, Easyjet, Jet2 and Monarch on many occasions and never encountered the poor level of service or treatment we experienced with Thomas Cook.

I do not believe that this poor service is a reflection upon the staff but on company policy.
21:11 on 22/11/2011
totally agree, we gave tc a second chance to redeem themselves after a the holiday from hell 5 years ago, but they still couldnt get it right from booking, airport check in, rep at resort and finally the rude reply from customer services which was factually incorrect, never again!
cantabria
my default position is wrong
16:53 on 22/11/2011
I don't understand why anyone goes to a travel agent. They are staffed by teenagers who have zero flexibility, can't negotiate prices, who only stare at the same computer screens that we use at home, so what's the point in having so many shops open anyway? Thomas Cook are rediculously expensive when compared to first choice or searching on teletext holidays. We are going abroad in February but we are not booking until the last minute because these idiots haven't got the business sense to realise that there are fewer people travelling so they need to drop the prices instead of ripping everyone off charging 1000s more than they will be charging in January after everyone's skint from daft christmas.
16:51 on 22/11/2011
I hope they don't go bust before 14th December or we will be swimming to Gambia!!
cantabria
my default position is wrong
16:57 on 22/11/2011
Why are you going to Gambia? See you on the news.
19:28 on 22/11/2011
oh poor you - never mind the 31,000 employees so long as you don't have to swim!!
16:46 on 22/11/2011
I am a Independent Travel Agent and have a Thomas Cook shop facing, I am doing very well as i cater for the Tailor made holidays, and have a choice of whom i want to book with to give the clients a better choice of holiday and what my clients are looking
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Mickey Mouse 1
There are no lies or deceit on a chess board.
16:44 on 22/11/2011
If I were them, I would consider closing down all high street shops and taking bookings by internet to cut costs.
16:57 on 22/11/2011
what happens when something goes wrong or you need to talk to someone you need your Travel Agent then, and sometimes just paying that little bit more to book with a bonded agent someone who will sort things out should you ever need them
19:14 on 22/11/2011
I Thought That As Well ! But I Went on A Holliday To Malta last Spring was Told I Could Book a Bus Tour And Would Be Much Cheaper Through My Thomas Cooke Travel Agent Which I Did The Bus Trip was Half the Price I paid At My Destenation Allso I brought a Little Travel Guitar With Me Which was Able To Take on Board No Prob as Hand Luggage. On The Way Back Was Charged 35 Euro to Take It Home Complaned To My Thomas Cooke Travel Agent Who Explaned That It was The Decreation of The Agents at The Airport that You had To Pay This Fee Hard To swallow That one Never Explaned Why I was Over Charged For The Bus Trip I think They Should Change Their Moto From Thomas Cooke It To Thomas Crooket!
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Mickey Mouse 1
There are no lies or deceit on a chess board.
19:51 on 22/11/2011
Well, that's what telephones are for!
18:23 on 22/11/2011
When booking my holidays I get quotes from Thomas Cook via phone and their website and then go into the store and ask them to beat it which they do. So for me the dtores are cheaper
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Mickey Mouse 1
There are no lies or deceit on a chess board.
19:54 on 22/11/2011
The cheapest deals are on the internet.
16:41 on 22/11/2011
GOOD WE BOOKED A 4* ALL INCLUSIVE WITH THOMAS COOK AND GOT A DUMP HOTEL WITH RIPPED AND BURNT SHEETS,WALLPAPER OFF WALLS AND HOLES IN WALLS MOULDY FRIDGE PAINT FLAKING OFF WALLS MOULD AROUND TILES AND WHAT HAS THOMAS COOK OFFERED A VERY LOW COMPENSATION OFFER WE WAS TOTALY MISSOLD A HOLIDAY AND THEY ARE NOT BOTHERED
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