Hidden Credit Card Charges To Be Blocked

Credit Card

First Posted: 23/12/11 05:58 Updated: 23/12/11 20:26   PA

The government is to block firms from using "hidden" credit and debit card surcharges to ramp up the price of flights, concert tickets and other goods, by 2012.

The move follows a call by the Office of Fair Trading (OFT) for the fees, often added in the final stages of a transaction, to be banned for debit cards.

Treasury Minister Mark Hoban said consumers should be able to see "up front" how much they will have to pay.

The ban will extend across all forms of payment, not just debit cards, and will cover most retail sectors.

Businesses will still be able to add a small charge to cover the cost of a payment method, but will not be able to load on excessive fees.

Hoban said: "We want consumers to be able to shop around. They have a right to understand the charges they may incur up front and not be hit through a hidden last-minute payment surcharge."

When it published the findings of an investigation earlier this year, OFT refused to name and shame the worst offenders but pointed out that easyJet charged £8 per debit or credit card transaction, while Ryanair added £6 per journey and Trainline charged £3.50 for a credit card transaction.

The OFT estimated that, in 2010, UK consumers spent around £300 million on payment surcharges in the airline sector alone.

A further two airlines - Lufthansa and Swiss - subsequently announced plans to charge credit card users £4.50 despite the OFT's report into the practice.

A European Union directive will ban businesses in many sectors, including airlines, from imposing above-cost surcharges on any form of payment from mid-2014 but the government intends to act faster than that timetable.

"We're leading the way in Europe by stopping this practice. The government remains committed to helping consumers get a good deal in these difficult times," Hoban said.

Consumer champion Which? submitted a "super-complaint", backed by thousands of supporters, to the OFT earlier this year and have claimed debit card surcharges were adding £265,000 a day to the cost of flights.

The OFT found considerable evidence of companies using "drip pricing" practices for surcharges online - adding payment charges to the total price only after consumers have filled in a number of web pages during their purchase - and warned the practice was spreading.

Which? executive director Richard Lloyd, said: "The government's decision to ban rip-off debit and credit card surcharges is a huge victory for consumers.

"This announcement goes further than the OFT's proposals, finally putting an end to these unfair and excessive charges.

"Over 50,000 people supported Which?'s campaign to see these fees stamped out.

"Given that airline passengers alone pay more than £265,000 a day in card surcharges, businesses shouldn't drag their feet over this.

"While the law will come into force at the end of 2012, we want companies to be upfront and fair over card charges today."

Which? estimates that when paying by debit card, the cost to the retailer is 10p to 20p.

The cost of a credit card charge to a retailer is calculated as a percentage of the value. Which? estimates the real cost of processing a credit card transaction is no more than 2% of the value of the purchase.

Hoban said consumers felt "ripped off" by the charges but would be able to complain to the Office of Fair Trading in future.

He told BBC Radio 4's Today programme on Friday: "I think consumers do feel ripped off by it. I wonder when I buy a ticket online just how much should I be paying."

Richard Lloyd, executive director of consumer magazine Which?, said government bodies must also stop adding on "excessive charges" and called on the changes to be brought in more quickly than planned, saying consumers "have waited too long for action on this".

But Hoban insisted the government needed to consult on the plans and pointed out the reforms would still be two years ahead of planned European Union changes cracking down on the practice.

He added: "There are already rules in place governing public bodies. There are rules that the Treasury has set out that say you can't recover more than the cost of the processing.
"So, for example, revenue and customs charge nothing if you use a debit card to settle a bill and charge about 1.4% if you use a credit card."

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The government is to block firms from using "hidden" credit and debit card surcharges to ramp up the price of flights, concert tickets and other goods, by 2012. The move follows a call by the Offic...
The government is to block firms from using "hidden" credit and debit card surcharges to ramp up the price of flights, concert tickets and other goods, by 2012. The move follows a call by the Offic...
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northern git
fed up with all the political crap in life
16:29 on 23/12/2011
banks, travel companies, supermarkeys, unscrupuklous park ome site owners, and god knows who alse we can add to that list.they are all sharks waiing to rip us all off.

And to think that not so long ago we thought estate agents were rogues.

Every company charge us what they think they can get away with till we cotton on or legislation changes against them.

Look what the banks did with their charges, they got away with it and then turned to us to bale them out.

Supermarkets charge excessively for stuff we can get cheaper elsewhere

legalised theft
16:09 on 23/12/2011
Thre will be an Irish airline working out new charges right now to cover this.
15:22 on 23/12/2011
already the worst offenders ie airlines are saying they dont do this they do however have an admin charge relating to bookings.
13:05 on 23/12/2011
Good for the Government - now about the air taxes they impose on us.........any chance of the Government outlawing these taxes?
13:05 on 23/12/2011
Why does it take years for the 'penny' to drop; then take the 'credit' for taking very belated action; and take another year to impliment it. Just shows how slow the authorities are to react to public opinion.
12:47 on 23/12/2011
It is not the banks who make the excessive charges but the companies that are overcharging their customers. I hope AOL will rectify their excessive charge in relation to credit cards with immediate effect and show they are looking after their customers.
photo
Feurio
Religion poisons everything
11:59 on 23/12/2011
Friggin banksta. Is anyone surprised?
11:47 on 23/12/2011
My credit card company has never earned a penny from me and I've had one for over thirty years. My thanks to all the suckers who don't pay off their balance every month.
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10:46 on 23/12/2011
... and when will we stop being charged for NOT paying by direct debit?
14:11 on 23/12/2011
Not quite right there, You actually get a discount for paying by DD. (Saves paperwork costs + time to process them ,hence saves company money. )
09:51 on 23/12/2011
Hi,
It strikes me that this is just a bit of clever PR work - the government will claim credit for "sorting out" this issue and the companies will play along with the idea that they have reduced their costs. However, they will simply add this onto their costs, and probably a bit more besides, to recoup their "losses". If they all do it, as they probably will, nobody will be any better off - except the companies making more profits and the government who will take more in the way of VAT and corporation tax. Surprise surpise - we end up footing the bill once again! Or am I just becoming cynical in my old age?
Best wishes,
Nick
09:48 on 23/12/2011
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08:54 on 23/12/2011
imo its far better to pay i cash and aim for a 10% discount
13:06 on 23/12/2011
Just try it when obtaining an airticket....not possible.
08:36 on 23/12/2011
Getting to see the all inclusive cost makes a comparison faster and a decision easier.
08:23 on 23/12/2011
This directive does not go far enough. All transaction processing fees should be banned and all forms of payment treated the same.

Debit cards for example were introduced to remove the need for cheques and more importantly to encourage their use in preference to cash. When you consider that it costs retailers as much if not more to handle cash than debit cards, there can only be one reason for such added charges ... greed.
07:12 on 23/12/2011
will not make any difference to the price just be able to see earlier in the transaction the costs. But all companies will still charge these fees or will just ad it to the basic price. So I see no savings for the consumer. Unless the government bans surcharges altogether and bans increasing basic cost to cover the loss.
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jamesinraro
09:51 on 23/12/2011
If everyone takes your attitude towards these charges, of course the banks will continue to charge them. If, on the other hands, customers complain and move their accounts to banks that do not charge the extortionate fees, things will change.