Widow Amy Francis Died After Mistaken Doctor Removed Liver Instead Of Kidney

Amy Francis

First Posted: 12/01/12 17:10 GMT Updated: 12/01/12 17:10 GMT   PA

A widow died on the operating table when a surgeon tried to remove a liver instead of a kidney in a fatal mix-up, an inquest has heard.

Retired accountant Amy Francis, 77, of St Julians, Newport, South Wales, died of internal bleeding and heart trauma despite urgent efforts to save her.

Consultant urologist Dr Adam Carter relived the moment he discovered his fatal mistake today in a candid retelling of his error.
Relatives of the pensioner listened in silence at the inquest in Newport and afterwards praised Dr Carter for his honesty.

Son Alan Francis, 52, went on to wish him well for the future and praised the hospital for "owning up" early to the error.

Mrs Francis underwent keyhole surgery to remove a cancerous right kidney at the Royal Gwent Hospital, Newport, on July 21, 2010.

Cancer in her left kidney was less serious and was due to be treated after she had recovered from the routine surgery.

Dr Carter explained that tiny cameras are slid inside small incisions below the ribs in a technique known as keyhole surgery.

Once the kidney is located, a larger incision is made lower down allowing the surgeon to put his hand inside and simply pull it out.

The second incision prevents continued use of cameras and means the procedure is done "blind", using sense of touch and experience.

Dr Carter said the removal is the easiest part and he asked a trainee present, who had never done it before, to carry it out.

She felt inside the cavity but was not confident enough to remove the organ and Dr Carter took over himself.

He said it was possible that while she was manipulating the organ the thin membrane protecting the liver, the peritoneal sac, was breached.

"I think that what happened is that the peritoneum had been breached and the liver fell down and became more accessible than it usually is."

He added that the kidney may well have been pulled down out of place as well.

"I put my hand inside and felt an organ and I pulled it," he said.

He was immediately told by the anaesthetist that the patient's blood pressure was dropping and he realised his mistake.

Two senior surgeons were called to the scene and every effort was made to save Mrs Francis, but they were not successful.

Dr Carter said as a result of the death operating procedure had been modified slightly and the new method communicated "worldwide".

He said he had carried out the procedure 20 times since the death without a problem.

David Bowen, the coroner for Gwent, recorded a narrative verdict after formally summarising the facts of the case.

"Whilst undergoing keyhole surgery for the necessary removal of the cancerous right kidney, Mrs Francis's liver was ruptured when it was mistakenly and unintentionally identified as the kidney and was catastrophically torn and damaged, resulting in death," he said.

Son Alan Francis said before the inquest finished: "We accept the decision and we also accept that Mr Carter and his team acted in good faith to prolong my mother's life.
"We also appreciated his honesty and wish him well for the future and hope he goes on to do other successful operations."

Outside he added: "We appreciated Mr Carter's honesty and him coming along here today and hope that we can put it all behind us now.

"I think that it was the honesty that saved the hospital. If we thought that they had not answered our questions it would have been different. This was an honest mistake."

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A widow died on the operating table when a surgeon tried to remove a liver instead of a kidney in a fatal mix-up, an inquest has heard. Retired accountant Amy Francis, 77, of St Julians, Newport, ...
A widow died on the operating table when a surgeon tried to remove a liver instead of a kidney in a fatal mix-up, an inquest has heard. Retired accountant Amy Francis, 77, of St Julians, Newport, ...
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04:46 PM on 01/15/2012
NHS GP's / Consultants etc. make mistakes all the time - Time to get rid of that waste of space Parliamentary Health Ombudsman - only looked into 2% of complaints - out of million /s. We've learnt something is the usual comment! GP's flout laws on medications their to protect the public & are coercing! Unless they can't wriggle out of it - the PHO will televised they've done something!
Never no smoke without fire. You only have to watch the Apprentice (Lord Sugar) - See how gormless some surgeons are - they guy didn't live in the real world baked muffins when asked for bread! NHS is a risk within itself bargain entry rock bottom care!
04:50 PM on 01/15/2012
Govt. wants to get rid of legal aid - everything to the be handled by the Parliamentary Health Ombudsman - (So they don't have to pay out!)
05:09 PM on 01/15/2012
I wish this corrupt British government would make grossly overpaid consultants accountable for their own "mistakes" by making it compulsory for them to use a small fraction of their inflated salaries to take out personal professional liability insurance - it would save the NHS and the taxpayer a fortune.
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ideaville
I have sexdaily, I mean dyslexia, Danm!
10:58 AM on 01/14/2012
"I put my hand inside and felt an organ and I pulled it."
That doesn't fill me with confidence.
I hugely respect the poor ladie's son Mr Francis for his statement.
Sadly, people who go into hospital are often quite poorly and there is not much margin for error.
05:54 PM on 01/14/2012
Exactly - which is why the surgeon should not have put his hand inside the woman and yanked the first organ that took his fancy.

Hopefully the lady's son will eventually see sense and quite rightly sue the pants off the b*****d.
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HUFFPOST COMMUNITY MODERATOR
KateInMT
May you stay forever young.
05:28 AM on 01/15/2012
Goodness sake, mrs. Having read your previous ramblings, I can't help but wonder who peed in your Weetabix this morning.
09:36 AM on 01/14/2012
I am a typical AOL poster, and I am very angry!

I like to get angry, and as an expert on all subjects, people should take notice of me.

Get real, the guy made a mistake, the coroner agreed and the family concurred.

Poo happens when humans are involved, sad but there it is.

The family must be applauded, perhaps the 'sue if it rains on my wedding' culture might be under threat at last.
05:41 PM on 01/14/2012
Only an uneducated layman would call this act of gross professional negligence 'a mistake'.

An educated lawyer would call it involuntary manslaughter - that is the unlawful killing of a human being without malice aforethought.

How can I explain this to a simple mind? criminally negligent manslaughter occurs when a surgeon fails to perform his duty with sufficient care which ultimately leads to the death of his patient.

To trivialise the needless taking of this woman's life by comparing it to an Act of God is beneath contempt.

You call yourself an 'expert' which is laughable - I think you're a 24 CARAT DING-DONG.
06:36 PM on 01/14/2012
You obviouly know far more than the coroner, the relatives solicitor, the consultant surgeon, his fellow professionals, the police and the GMC.

I imagine that you have a first aid badge from the brownies.

As to me having a simple mind, yes you might be right there, some others might disagree, but then again, your degree is probably better than mine, so I'll say no more on that subject.

S for refering to myself as an expert on all things, I think that you might need someone to read that out to you and explain what it meant.

You unpleasant object.
06:41 PM on 01/14/2012
And quite where I compared this tragedy to 'an Act of God'?.

Again you are probably so smart, you knew what I was thinking, other that I've never used that phrase in my life, not being smart enough to believe in those sort of things.

Knob.
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11:26 PM on 01/12/2012
This case is a refreshing change to they way medical mistakes are handled. The surgeon has been honest, it has been looked at in a 'no blame' way, lessons have been learnt and everybody including the relatives have moved on, knowing that processes have been changed and surgery is now that little bit better as a result.

Everyone screaming 'sue' and 'incompetent' and 'coverup' etc should take a good look at themselves and ask themselves just what sort of healthcare system they want? An open and learning one, or a closed defensive one. If you want the first one, then you need to learn rather than blame, and not be looking to make a buck out of everything from a minor mistake to a major tragedy.
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11:02 PM on 01/12/2012
Perhaps the lesson would be not to do this procedure using blind surgery?
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09:56 PM on 01/12/2012
I know it may be a harsh way of looking at what happened, but the lady was 77 and had Cancer. It is not a nice thing to see someone you love die horribly and drawn out with cancer (I know), and at 77 it would have been very hard for her just to deal with just the medication which would have made her very ill by itself. Hopefully she didn't suffer. In a way it may have been a blessing.
But unless you are in the same position as that poor family, you can't really judge.
12:55 AM on 01/13/2012
borley: So a judge needs to have committed every crime they try otherwise they are not fit to do so?
10:04 AM on 01/13/2012
What the hell are you on about????
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Michaelxx
09:49 PM on 01/12/2012
sue them for every penny you can......
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ideaville
I have sexdaily, I mean dyslexia, Danm!
11:08 AM on 01/14/2012
So that there is less money in the NHS budget to carry out these procedures and the hospital managers have to decide not to employ vital nurses and other staff because they need a full legal department. There will have to be a manager to remind surgeons if the risk of legal action in the case of difficult surgery and in the future this operation will not be carried out on elderly patients. If you go into the average intensive care unit, one fifth of patients there will not survive.
Doctors and surgeons do a pretty good job on the whole, but once their insurance becomes too expensive because of all the claims, they will be forced to retire or move overseas.
The NHS will then be forced to employ foreign surgeons of a lower standard, leading to more deaths, leading to more claims and so the wheel goes round.
02:37 AM on 01/15/2012
1. 'once their insurance becomes too expensive' - since when did NHS doctors and surgeons have to take out professional liability insurance?

2. 'they will be forced to... move overseas' - what country would be daft enough to employ British surgeons with a history of negligence and botched operations?

3. Where is the evidence to back up your claim that 'foreign surgeons' are trained to 'a lower standard' than their UK counterparts?
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09:37 PM on 01/12/2012
Whatever is said or done will bring her back or console the family. A very terrible thing to happen and even harder to accept.
At the end of the day we are all human and certainly not perfect and that includes doctors, and just to say that they get a lot of money unfortunately does not exempt them from making mistakes. Being negligent would be a different matter.
But it does seem that a proper investigation was done and the family (the only ones who really matter) has excepted the outcome.
10:32 PM on 01/12/2012
I've got news for you:

highly paid professionals 'making mistakes' = 'Being negligent'

They are one and the same thing.

There you are - you learn something every day!!
09:40 AM on 01/13/2012
It's a pitty we're not all perfect like you.
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ideaville
I have sexdaily, I mean dyslexia, Danm!
11:13 AM on 01/14/2012
Reading your comment, it seems you are clearly quite "negligent"in your writing.
The reason many professionals are highly paid is because they make less mistakes than you, but with more consequences. Is your problem that they are paid more than you, or that they are cleverer?
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09:36 PM on 01/12/2012
Rennycat - sorry but your comments are ridiculous. No matter how experienced a person is, no-one is exempt from making mistakes (including you). It is really good to find a family who have used common sense here and have recognised that this was a very tragic error - going on to praise the Doctor for his honesty. Families like this are rare and it is so pleasing to know that there are still good people in this world. You are clearly the kind of person who would hang an innocent man for the cash - which would do your deceased relative no good whatsoever, but simply satisfy your selfish greed. Too many people like you in this world I'm afraid. That's what's wrong with society nowadays - too many money grabbers!
09:48 PM on 01/12/2012
For the most part I do agree with you, and I accept, as the family do, this was human error (a mistake). But, and not just in medicine, procedures should be double or even triple checked especially where a life could be put at risk. The part that kind of worries me is where the surgeon asked the student to remove the organ. This type of learning would be more appropriately suited to an already dead and donated body. Still, the family have shown exceptional understanding and can only be praised.
10:42 PM on 01/12/2012
Why spend time practising safely on a corpse when you can play a dangerous game of Russian Roulette with a living person with the added thrill of possibly killing them in the process?
10:50 PM on 01/12/2012
Reply to Nicetrousers. Thank you for your comments. The family have shown an outstanding level of understanding. The trouble with all this is that we live in a society where everyone seems to believe that we should legislate against any and every kind of risk that there is - but actually that is not living in the real world. I've had several operations over the years and every time I go into theatre I take on board the fact that there is a small risk, no matter how small that risk is, that this might be my last day on earth. I accept that risk completely and really do not have much time for those who do not. Our doctors do not have divine powers and will on very rare occasions make a mistake - to err is human after all. If we can't deal with that we should decline the services of the medical profession and cope best we can on our own. And as far as students are concerned, I would rather they experience "real life" than practiced on dead bodies (which I am sure they do already). I am sure that certain skills can only be acquired properly in a real life situation. To limit that is to limit the skills of our doctors further and play right into the hands of the "no win no fee" money grabbers who hover around hospitals like vultures around a dying animal. How does monetary compensation compensate anyone for human
09:33 PM on 01/12/2012
A refreshing change for a family not to jump on the suing band wagon. The surgeon was honest and open and accidents do happen. A very sad story but it's so nice to see people who aren't just out for what they can get!
05:23 PM on 01/15/2012
More Fool Them.
09:33 PM on 01/12/2012
Sorry (victim).
09:31 PM on 01/12/2012
I'd like to add, my late wife was victem of very poor surgery.
06:43 PM on 01/13/2012
I wish my ex was:O)