Disabled Transatlantic Sailor 'Publicly Degraded' By Train Guard

Posted: 2/04/2012 21:52 Updated: 2/04/2012 21:52

Geoff Holt
Geoff Holt said he felt '"publicly degraded" by the guard's behaviour

The first quadriplegic sailor to sail solo across the Atlantic was told by a guard he could not board a train because his electric wheelchair would damage the floor.

Humiliated Geoff Holt, 45, said he could not recall the last time he was so upset and angry after the incident on the Island Line's three-minute Ryde Pier to Ryde Esplanade service on the Isle of Wight on Saturday.

To his horror "in typical British fashion", no passenger came to his aid as he argued with the guard.

The unnamed guard has now been suspended pending an investigation and a senior manager has apologised, the "horrified" train operator has confirmed.

British Transport Police also said they were investigating, the Press Association reported.

Writing on his blog, the award winning sailor, who champions disability issues and was awarded an MBE in 2010, said: "I can't recall the last time that I was so angry and upset I was physically shaking, emotion choking my voice, a sense of genuine rage.

"So why the rage? Quite simply, a guard on the train, specifically 'Guard 1003' as he reluctantly identified himself when pressed, refused to let me board the 4.45pm train - the same journey I had made nine hours earlier.

"Why? To quote Guard 1003, pointing at my wheelchair, 'Those things aren't allowed on these trains, they will damage the floors'."

"I couldn't quite believe what I heard and asked him to repeat it, which he did.

"Reminding myself this was 2012, not 1912, this was public transport and this was the year the Paralympics were coming to Britain, the red mist was descending.

"Expanding his fictional list of reasons why I could not travel, he then said, if he got me on this train, there was no guarantees I could get off three minutes later (at) the same station I had successfully travelled from earlier that morning.

"Trying to intimidate me, he said I might have to stay on the train to Shanklin, over 12 miles away. When I said I had made the journey hours earlier, he said, and I quote: 'rubbish, you would not have been allowed to board the train'.

"Eventually, after several minutes of his posturing, huffing and puffing, Guard 1003 lifted the tiny ramp stored on the train and, quite literally, threw it on the platform, hitting my foot and leg in the process (when I got home, I found it was grazed and bleeding, I did not know this at the time because I can't feel it).

"And with that simple, easy manoeuvre, which took him only 10 seconds, I was on the train, Guard 1003 snarling at me like some prison guard. All the other passengers looked on in disbelief but, in typical British fashion did nothing."

Mr Holt has been in a wheelchair since a swimming accident 28 years ago in the Caribbean and he completed his 2,700-mile transatlantic sail in 2010 finishing at the site of his 1984 accident.

The father-of-one added: "He had publicly humiliated me, he had publicly degraded me and he had made me feel like a worthless piece of dirt... it was quite simply the most disgusting way to treat another human being, let alone a disabled one."

An Island Line spokesman said: "We are absolutely horrified at the events Mr Holt has described. We welcome electric wheelchairs on our services and it is very important to us that all of our passengers feel welcome on our network.

"We are taking this matter very seriously and have already launched an investigation. A senior manager has contacted Mr Holt directly to apologise.

"We can also confirm that one of our employees has been suspended while our investigation is under way."

FOLLOW UK

The first quadriplegic sailor to sail solo across the Atlantic was told by a guard he could not board a train because his electric wheelchair would damage the floor. Humiliated Geoff Holt, 45, said...
The first quadriplegic sailor to sail solo across the Atlantic was told by a guard he could not board a train because his electric wheelchair would damage the floor. Humiliated Geoff Holt, 45, said...
Filed by David Hobbs  | 
 
 
  • Comments
  • 103
  • Pending Comments
  • 0
  • View FAQ
Post Comment Preview Comment
To reply to a Comment: Click "Reply" at the bottom of the comment; after being approved your comment will appear directly underneath the comment you replied to.
View All
Favorites
Recency  | 
Popularity
Page: 1 2 3  Next ›  Last »  (3 total)
20:34 on 03/04/2012
Mr.Holt's account may be accurate, but this must have been a two-way argument and it would be interesting to hear an unbiased version of what happened and what BOTH men actually said to each other, before the guard finally helped him onto the train. "All the other passengers looked on in disbelief but, in typical British fashion did nothing." - another explanation for that could be that it was Mr.Holt himself who initially over-reacted and went on to cause a scene, so they just stayed out of it. Of course we all like to think we would be able to avoid getting into an argument with someone in a wheelchair, but there must be some jobs and situations where it is impossible to avoid one.
photo
Red45
We can turn the tide
06:09 on 09/04/2012
If it happened to me, I'd cause a scene which would elevate until someone tried to assist me. Good grief!
01:32 on 12/04/2012
As I said, Mr.Holt's account may be accurate, however the point is we don't actually know what happened, it's just his account, which is very one-sided, the guard gave him "a fictional list of reasons why I (he) could not travel" which suggests he may have just been trying to do his job. His manner may have got worse depending upon what was being said to him. Able-bodied people don't have a monopoly on bad behaviour.
18:55 on 03/04/2012
let's hope the idiot that showed a 1912 style discriminatory attitude gets his just desserts and gets FIRED i can't stand people who discriminate against disabled people and treat them like second class citizens... what have people who are disabled got to do to prove to the prejudiced idiots that WE ARE PEOPLE TOO technically, I have a disability because i have issues with my balance. I really hate the way I get treated in some places...
15:03 on 03/04/2012
Absolutely appalling. I had two disabled parents and I could write a legion of stories just like this one. Even more disgusting is that no one stepped forward to help. Are we English just a bunch of mute sheep?
14:31 on 03/04/2012
I am sorry nobody backed you up Geoff. Your Great! The guard was was stupid and should be fired!!
14:12 on 03/04/2012
If this 'case is proven' the guard should be instantly dismissed, and I hope he never gets another job where dealing with the public is part of the role.
And doesn't it just about sum up society today? I may be old fashioned and getting on a bit, but 'manners maketh man' was something I was always taught and tried to live up to myself. But so many people nowadays don't know the meaning of it!!
13:49 on 03/04/2012
If these events did unfold as this man claims then I am equally appalled by the other passengers for not assisting him as I am with the guard for his despicable conduct. I remember when I was pregnant getting on a train at Carlisle station and there was a lady in a wheelchair struggling to access the train as there was no ramp and no guard to help her. Every single passenger walked around her to get on the train. Not only did I help the lady on to the train but also brought her bags, whilst every single passenger on the train watched us both. What has happened to people in this country?
13:21 on 03/04/2012
.Not only is the gap between the rich and poor back to Victorian time but the way the public look on the disable people these days. But I must point out that how it has been for me in Exeter from going to the store with a fruit sign to buy a laptop to looking at other things to wear, its as if our money is no good or we are going to stop other people shopping what will happen when the Olympus are here.
13:20 on 03/04/2012
I have abusive customers everyday, there are ways and means of dealing with them, and they learn eventually...
13:05 on 03/04/2012
I thought all public transport was supposed to be suitable for the disabled to use.
Southern law girl
Researching my viewpoint....
13:05 on 03/04/2012
None of this, true or otherwise, is necessary. I believe the groundswell against disabled people has been encouraged by those who flount the system, and people who work hard all their lives, pay taxes, see their families paying taxes, don't like being taken for a ride. However, that doesn't mean to say genuine disabled people should be discriminated against, they cannot help their plight. When you read articles about those who claim disability benefits and are not disabled, should be made to do community service looking after those who are actually disabled. This in my opinion would be better than a prison sentence, a realisation may gradually dawn on them.
12:57 on 03/04/2012
These events may well have happened exactly as this man said, in which case they are of course unacceptable. However, just as a general point, it does seem in many of these stories that we are presented with only one side of an argument, in this case "writing on his blog..." and many simply choose to automatically accept everything occurred exactly as that person says - and then make fairly vicious comments as if they had actually experienced the events themselves. I'm not suggesting he made it all up, however there are no impartial witness statements above. Would we be so judgemental if this was an able-bodied person's account of some event or would we wait to see what the other person's version was? Our sympathy for someone's situation does not necessarly mean that their story is totally accurate.
13:39 on 03/04/2012
what are you suggesting then???
14:22 on 03/04/2012
Basically that it's not a good idea to form opinions based on unsubstantiated evidence, regardless of who is involved.
15:03 on 03/04/2012
I'd say the company suspending the guard was a pretty good indication that it's true.... wouldn't you?
photo
HUFFPOST SUPER USER
Thomas Platt
15:14 on 03/04/2012
Not really. I imagine it's standard procedure if the person involved is going to embarrass their parent company, justified or not. Easier to suspend the employee and save face..
12:35 on 03/04/2012
I almost thought the U.K. was progressive for a while. Don't believe it anymore. What a backwater Country. I read Alan Turing was getting a bit of recognition now. I thought, how wonderful. Being a minor History buff, its easy for me to argue his contributions to the Battle of the Atlantic (among other things) were colossal. His treatment after the war was a shame. I thought, maybe U.K. really is progressive!
Now I read this article and think, would you treat Professor Hawking in such a way?
What an absolute Joke. Being a Crazy American with a disabled parent I would of been tempted to help Karma along and disabled the Guard. Perhaps then he would get a fresh viewpoint. Guard 1003 you are E.T.s Validation Humans aren't ready to leave the Petri Dish we call Earth.
Mr. Holt, you are brave & courageous individual. This should highlight that your efforts are needed! Keep fighting the good fight!
12:23 on 03/04/2012
Why dont they tell us who the scummy ------- is.
This comment has been removed.
12:05 on 03/04/2012
Wheres my comment, blocked again ........