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Ambi Sitham

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Keyboard Warriors and Trolls: Post in haste, Repent at Your Leisure

Posted: 15/09/11 01:00 BST

In the information era the use of social networking sites and blogs has soared and for many, if not most people, some form of social media or online activity engaging with others is an intrinsic part of their daily lives.

It has provided many with a platform to seek the democracy, free speech and freedom of information to which they are entitled (as illustrated by the Arab uprisings), equally the Big Brother-esque internet censorship by nations such as China, Iran and Myanmar (to name a few of the culprits) reflect the erosion (and indeed lack of) of civil liberties in those countries and the lack of respect that those respective powers that be have for their citizens.

On the other end of the spectrum, the internet has provided many ordinary people with an opportunity to communicate and in a sense 'virtually socialise' with those that they wouldn't normally come into contact with or engage with in their everyday offline life.

Many high profile people and celebrities have benefitted from use of social networking sites, raising their profile and increasing their fan base. Others have fallen as a result of their online behaviour, be it through hasty tweets or blog posts of a vitriolic nature equating to a public mud-slinging match, to the technological sex scandals from the likes of Vernon Kay and Jason Manford, to politicians such as Anthony Weiner.

As we have seen, these scandals can be deal breakers and finish careers. When a topic is the focus of the mainstream media it will almost always be trending on Twitter, equally at times it is true that the mainstream media stories will be as a result of a topic trending on Twitter.

Irrespective of which was the chicken and which the egg, the message is clear, the relationship is symbiotic and this powerful tool is one that can hugely benefit us all, be it as individuals or as a nation. But as with anything that provides such sweet delights, it can also prove a bitter sweet experience and leave one with more than just a nasty after taste.

Like many others, I too engage in social networking on a daily basis and find it useful and enjoyable not only professionally, but also personally. However, I have often been horrified witnessing others being 'trolled' on online forums, from various social networking sites to message boards for articles on newspaper websites.

I have also personally been subjected to vitriolic abuse, from both complete strangers on Twitter to acquaintances who are as meek and mild mannered in person as they are aggressive and abusive online. Not only do people appear to adopt an online persona which simply does not sit with the real life person behind the username, but I have definitely noticed that for some of the trolls, the waves of vitriol and bile, if left unchecked, can metamorphose into an enormous tsunami of poisonous hatred and abuse beyond what can ever be acceptable either morally or legally.

Yesterday morning I appeared on ITV1's Daybreak to discuss the case of 25-year-old Sean Duffy who was successfully prosecuted under the Malicious Communications Act. Duffy engaged in an online hate campaign in which he desecrated Facebook memorial sites for deceased youngsters, as a result of which he was jailed for 18 weeks and banned from using social networking sites for five years.

The case highlighted the increasing craze for 'trolling' where internet users (or rather abusers) leave deliberately offensive, abusive, antagonistic and bullying messages on social networking sites and message boards.

There is little doubt that this is done with malicious intent to cause harm or distress to their victims via their online posts, which in turn appears to provide the trolls with their sick kicks. Duffy's behaviour was sufficient to allow successful prosecution under the Malicious Communications Act which includes specific electronic communication as a criminal offence when deemed indecent and/or threatening/offensive and false (and known to be false by sender) and where the purpose is to cause distress and/or anxiety to the recipient.

It is a common misnomer that the internet is 'lawless' and unregulated. There is a legal framework in place for action to be taken against those who abuse others on the internet, and whilst it doesn't necessarily offer a complete solution to the various legal issues that arise from these cases (such as the responsibility of many of the social media sites themselves to regulate and be responsible for offensive posts published), it does not mean that internet abusers cannot and will not be punished.

There have also been a spate of defamation cases in relation to libellous posts on Facebook, Twitter and blogs and I have little doubt that there will be several more libel actions and cyberbullying cases utilising the Malicious Communications Act and Protection from Harassment Act. I hope that the severity of the punishments will serve as a deterrent to those who seem to lose their sanity and sense of what is acceptable online and torment, bully and defame innocent people.

It is one of the greatest blessings of living in a democracy such as ours that allows us to have freedom of expression. The age of the information era and the implosion of social media has undoubtedly enhanced that freedom.

But with that freedom must come responsibility and liability where appropriate. So think carefully before you tweet or post in haste, because the law has given us a very clear signal that if you do not you may well repent at your leisure.

 

Follow Ambi Sitham on Twitter: www.twitter.com/ambisitham

 
 
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Rockwell
Recovering Reagan republican. 26 years sober.
07:38 PM on 09/20/2011
Years ago, I wrote a letter to the editor of the Post Dispatch expressing my opinion about he Bush Administration. It was hardly a diatribe, especially given it was subjected to a newpaper edit. But the number of right wingers who hunted me down to scream at me or my answering machine was unreal.

I'll never expose myself to that again. I candidly share my thoughts here and elseware behind an annonymous avatar. By contrast, my Facebook is kept largely politics free and talks about general interests and family matters.

I admire bloggers and even folks here who use their real names because wing nuts are just that - nuts.
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HUFFPOST SUPER USER
Comeplayinmyreality
enter at your own risk
04:44 PM on 09/21/2011
I have this profile hear linkied to my FB account and I have a pretty bad habit of speaking my mind on both pages. While this page is subject to comment approval, which I think is good, I tend to vent more on my FB page. My friends and family know this of me so I am not worried about be hunted down wll maybe at family gatherings. :)
06:49 PM on 09/20/2011
Not all trolls are independent operatives. Google “Pentagon sock puppets”
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maslin
At 6 bn km, it's mostly small stuff.
04:35 AM on 10/01/2011
Pretty weird considering the post underneath. Is this some kind of elaborate joke?
06:46 PM on 09/20/2011
Not all trolls are independent operatives. Google “Pentagon sock puppets”
04:47 PM on 09/20/2011
Horrors! I suggest, Ms.Sitham, that you go to latimes.com or bostonglobe.com, open any article on GLBT rights or immigration, and look at the comments, At bostonglobe.com, note all the posts that read "We removed this." I appreciate your outrage, but you're not discussing anything new at least on this side of the Atlantic. Even here, in fact, you get to see a lot of what you're complaining about.
12:49 PM on 09/20/2011
People people people, get some coffee, tea oatmeal whatever and relax.

When someone tells you in a political thread that "you suck!" thats not abuse or trolling. It's just that persons perception of your written expression.

The author is talking about violating the law. This freak thinks it's funny and entertaining to post horrible comments on memorial websites about the death of a youngster. That's the freedom of speech we're talking about. That's not free speech thats a criminal act with the intent to harm.

If the poster wants to challenge some aspect of the youngsters parenting, or life choices they can do it from another website but not a memorial website. It serves no purpose other than to harm the people who are still living and grieving. It's not abuse, it's violent breach of human conduct.

His punishment should be to "clean up the internet" by locating 100 abusive posts a day and taking steps to explain why they are abusive. Then forced to sit in the company of those who are harmed and endure their grief with them. Then beaten to death. Ok the last punish is over the line but you get the point.
This user has chosen to opt out of the Badges program
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05:13 AM on 09/20/2011
If only we could be more like China. They know how to police the trolls.
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maslin
At 6 bn km, it's mostly small stuff.
04:35 AM on 10/01/2011
They may go a bit further than we'd like.
HUFFPOST SUPER USER
bidensaidwhat
03:33 PM on 09/19/2011
"deliberately offensive, abusive , antagonistic and bullying messages " This site's bloggers are the pinnacle of that type of spew..

and of course, freedom of speech does not apply here
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HUFFPOST SUPER USER
LiberalBuzz
Voting republican is voting against America.
02:15 AM on 09/20/2011
Oh which you are living proof of.....oh wait. It's a private site and not a public one therefore they have the legal right to limit who says what...correct?

As for your absolutely ridiculous statement that this site has bloggers who make "deliberately offensives, abusive antagonistic and bullying messages"....I am very sure you can provide the blogs and comments by those bloggers who have done that.

You do know we are talking about those who present their blogs and not those who reply...right?

So put up or....
Holypat777
When the man comes around-JC
03:33 PM on 09/19/2011
I hate Trolls! The internet kind, the Disney kind, the Republican kind . . .
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HUFFPOST SUPER USER
First Blast
res ad triarios venit
01:39 PM on 09/19/2011
If people like Ambi Sithum doesn't like freedom of speech she should either move out of the United States or stay off the internet.
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HUFFPOST SUPER USER
LiberalBuzz
Voting republican is voting against America.
02:17 AM on 09/20/2011
Wow talk about being unable to read OR comprehend....you might love life over at Foxnation where NO dissent is allowed or Freerepublic or any of those other rightwing sites.

Please feel free to move over there.
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HUFFPOST SUPER USER
First Blast
res ad triarios venit
03:35 AM on 09/20/2011
Uh, no.
I'm not the one pontificating that free speech must fit her highly subjective definition of "responsible" and threatening people with jail time under this "malicious communications act."
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HUFFPOST SUPER USER
pappyvet
My God, it's full of stars!
08:50 PM on 09/18/2011
I've been attacked most viciously by these people . I just dont answer back. I've been attacked for everything from my age to my service to our country and it was personal. Not a crack made because of disagreement but personal. It was very sad but expected. Not everyone is a decent person with the best intentions of our people at heart.
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maslin
At 6 bn km, it's mostly small stuff.
04:37 AM on 10/01/2011
I think that this medium somehow attenuates or mutes the feedback that we'd get in real life that might stimulate our empathic centers and make us behave less like jerks.
HUFFPOST SUPER USER
P Alan Greene
01:03 PM on 09/18/2011
The map of the internet is crowded with once-vibrant on line "communities" that are now ghost towns because the internet has yet to develop the sort of social contract that makes the real world work.

Just a few trolls or righteous warriors willing to monopolize conversations in ways they could not in the real world, with statements they would never make to live human faces-- that's all you need to drive the signal-to-noise ratio down so far that useful conversation flees.

Sites that survive do not offer unbridled freedom. Sites that offer unbridled freedom do not survive. And people who declaim loudly for the "right" to say whatever they want, whenever they want, are most often simply agitating for the right to be an ass without suffering consequences.

But in the real world, there are are always social consequences for being an ass. It's just that the on-line world hasn't done a good job of replacing or mimicking them yet.
Shesme
My micro-bio will no longer be silent
03:07 PM on 09/21/2011
Unfortunately, the recent and current behavior of Congress shows us that even in the "real" world, we have a serious lack of civil discourse.
10:55 PM on 09/17/2011
"I may not agree with your statements, I will defend to the death your right to make them" that was written in mind for people to have differing opinions. Trolls need to be malleted.
09:11 PM on 09/17/2011
And Ron Paul kultists laud the internet as such a great place because it is totally unregulated and a great example of what the world would be like if government would just get out of the way.
01:19 PM on 09/15/2011
Absurd. I too have been trolled yet I would support the right of each and every one of these gnomes to speak out in their own hateful language that they can be damned in their own words. "I hope that the severity of the punishments will serve as a deterrent to those who seem to lose their sanity and sense of what is acceptable online and torment, bully and defame innocent people."
By locking these people up you are only becoming a bully yourself.
http://www.periscopepost.com/2011/09/is-the-internet-breeding-hate/
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Theatrixnyc
Remember John Lennon:Power To The People!
08:32 PM on 09/17/2011
I too have been trolled yet I would support the right of each and every one of these gnomes to speak out in their own hateful language that they can be damned in their own words.
**
Really? So have you had your email hacked? A bank account deleted? Would this be included in what you would allow someone to do to you, and support their right to do it? It's War out there.....Liars versus those that are Seeking and Promoting Truth, and all bets are off, at what those that promote lies will do, to stop the Truth from making it to your eyes and ears. Don't give away the farm; the level of commitment to harassment is determined by how long they think they can stay with it, and tough it out, without being snagged, legally. Why do you think it's all become so serious? I take some of the posts I see as seriously as I would a greasy thug, sitting on a the hood of my car, waiting for me. They (Liars) want you to get the point: Back Off. I've just never been the kind of person who would. Especially if I know someone is lying their a*s off, in the first place.
09:33 AM on 09/18/2011
I do not think you understand the first ammendment, it doesn't condone criminal activity. The more speech, the better. Most people, average regular people, actually, are pretty good judges of lies and B.S. They see it, hear it, digest it and spit it out.
06:43 PM on 09/20/2011
Indeed I do feel that the constraints of freedom of speech and the abuses of freedom of speech are two of the most pervasive and pernicious forces at work in society today. And do you know who is to blame for this-- the Daily Mail. Join me in my campaign against this depositor of dirt at jailpoet (twitter)
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AlanDente
Noses: made to hold glasses
11:18 AM on 09/15/2011
Why did you call Burma 'Myanmar'? I thought that was the former colonial name?
10:50 PM on 09/17/2011
Burma is the former colonial name.
ThinkCreeps
Seriously, it's time.
12:55 PM on 09/19/2011
Because the junta running Burma want you to call it Myanmar.