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Steve Loynes

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Taking Flack for the Hack

Posted: 03/12/2012 16:43

Having long been irritated by the trend of journalists being hired straight into senior PR jobs, news that the PRCA, the PR industry's trade body, had done exactly that managed to get right under my skin. Matt Cartmell, news editor at PRWeek, will take the role of director of communications for the PRCA.

One of the main bodies that purports to represent PR - the industry and the people working within it - has decided that there isn't one of them up to the job of performing the function for which it is the industry body. Would the Institute of Chartered Accountants in England and Wales hire the news reporter at Accountancy Age to do its accounts? I think not.

Quite why there's a general belief that a journalist will be able to jump seamlessly into a PR role is beyond me. The crucial 'publish and be damned' culture of journalism is the very antithesis of the carefully controlled messaging of the PR world. Underlying the majority of good journalists is an anti-authoritarian streak, an independent mind and a readiness to express an opinion with little regard for the consequences. The Leveson Inquiry, I rest my case.

No one would point to journalism as an exemplar of people management yet, especially within PR agencies, people management - of both employees and clients - is an absolutely crucial skill for senior staff. Most journalists (in the UK at least) pride themselves on not being a corporate drone, often offending sensitive American CEOs who expect dutiful attention and a suit; not jeans, T-shirt and 15 minutes late.

And most journalists are also quite attached to the rhythm of their job - extremely busy periods of time and immovable deadlines, interspersed with fallow hours filled with drinking and moaning. Now perhaps the journos I choose to hang out with says more about me than it does about them, but the fact is PR is a far longer hours and a harder-working industry (outside of consumer PR, at least). These are all generalisations, of course. People are individuals, and there are plenty of exceptions to the rule. But stereotypes don't invent themselves.

Neither do I understand why some journalists make the switch. Despite popular opinion, the salaries are not dissimilar. While the kudos of having written/presented for a relevant publication/programme helps to get hired - and agencies in particular bask in the reflected glory - it's not long before that experience is dated, the contacts patchy and the reality of having to run, and be responsible for, a business dawns.

The journo-trophy-hire ends up gibbering in the corner about the old days, writing things, doing a bit of media training and getting rolled out to clients that don't get the basics of why content is important. "It's different if they hear it from a journalist," is the rationale but in practice a dumb client is a dumb client. There's no Damascus moment because they get told the same thing again by someone who wrote for a trade mag three years ago.

While there are some notably successful ex-journos in PR, in my experience there are far more unsuccessful ones. Agencies continually trumpet the arrival of big name journalists - throwing around expressions such as "content-driven, understands what makes a story, important to us and our clients, forefront of news, changing media landscape," only to have them slide quietly out the door eighteen months later, generally in-house or to academia.

One of the best recent examples of 'trophy hires' was Richard Sambrook, the BBC's director of global news and a member of the BBC's management board for ten years, who joined Edelman, the world's largest independent PR company, as global vice chairman and chief content officer in May of 2010. By March 2012 he had left the glare of the commercial world role to go back to the public sector as the director of the Centre for Journalism at the Cardiff School of Journalism, Media and Cultural Studies. Don't get me started on such courses. And then there's the likes of Andy Coulson...

So the only journo-side reason for the increased flow of traffic from hack to flack that stands-up to examination is that journalism is declining, and PR looks a good nearby stable salary. Of course there will always be media, and social media will never have the credibility or impact of The Economist, Financial Times or BBC. But the unstoppable flow of online advertising (think Google and Facebook, not banner advert on FT.com) is hugely impacting editorial budgets. Print is dying everywhere while the cheaper cost of online advertising discounts more than just print-run savings.

As if further proof were needed, there's also a notable trend that PR companies are generating an ever smaller percentage of their revenues from media relations. Digital and social media allows most companies to reach their target audiences directly. For that you need good content, of course, which is why many PR companies are so obsessed with hiring journalists. But while 'real content' as opposed to 'marketing waffle' is all-important, the diplomacy required to strike the balance between the two is not natural territory for the average journalist.

Likewise PR - even the modern sort that involves that social media thing - encompasses more than writing a decent article, blog or Tweet. For example, a director of comms - even one that hadn't formally started in their new role - might have spotted the obvious bear trap that awaits a journo being appointed to a PR position at the trade association that represents PR people. It's not a great message for the trade industry to send out, other than "this industry has more jobs than journalism."

Someone certainly spotted it, because the news release announcing the appointment made reference to not only the cosy relationship that Cartmell had enjoyed with the PRCA in his years at PRWeek, but also Cartmell's experience gained prior to six years in journalism at "a number of PR consultancies." On the day of the announcement Cartmell's LinkedIn profile, interestingly, listed only two jobs. Five years at PRWeek preceded by nine months at The Bexley Times. No mention of a number of PR consultancies. And indeed, it isn't immediately obvious why a PR person with experience gained across a number of PR consultancies would join The Bexley Times. Nor why a trade body should hire a `director of communications' that can't even manage his own LinkedIn profile.

It's the type of 'credibility gap' that a director of comms would consider, if only because a pesky journo would doubtless spot the mismatch of facts. Oddly PRWeek, true to form, didn't spot that mismatch when writing the story, where Cartmell, at time of publication, was the news editor. Journalists rarely have a decent LinkedIn profile, something that PR agencies quickly rectify when they are selling the journo's experience to clients, so doubtless it's just one of those natural oversights that one makes. To not update their LinkedIn profile while job hunting.

Perhaps journos finding a writing career outside of print journalism are best off following the example of PRWeek's previous leaver back in July. Sara Luker became content editor at eBay. Not PR, but a role with skills aligned to journalism.

If it's genuinely the case that the PR industry body believes that someone who hasn't been actively involved in doing PR for the last six years is the best candidate for heading up its own communications then it's a damning indictment of the industry it represents and insulting to the professionals within it (particularly any who have paid for PRCA professional development courses).

For the sake of clarity, these views are my own, not those of my employer, a PR agency and PRCA member.

 

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10:44 on 12/12/2012
I couldn't agree more. During my 25-year PR career, 22 of those running my own agencies, I found that it's a rare breed of journalist who is able to make the switch, embrace the 'dark side' and successfully immerse themselves in the PR process. The ones that can are worth their weight in gold. I found a few and my business was stronger for it.

And of course, their knowledge and expertise is best put to use in making your stories appealing to editors. After all, good journalists know their market inside out and can suggest genuinely newsworthy angles from often dull briefings. They are also able to rein in those PRs who think certain non-stories are worth a punt. Working journalists are on the coalface when it comes to news - PR people are not, however experienced we might be.

However, when you ask most hacks to sit through client strategy meetings, plan 12 month campaigns and pull together monthly reports you'll probably find them hiding in the loo with the door locked. I think the combination of skills is a winner and for the past 22 years it's always worked for me. I put together a few thoughts on the subject myself: http://bit.ly/Uz4lpw
15:08 on 06/12/2012
Where's "the perception that any old journo can jump into a senior PR role"? I just don't know where that comes from. If anyone does have that perception, they will soon find they're badly mistaken - whether that's an agency/in-house employer taking on someone who isn't up to the job, or any former journo who thinks they can waltz into a senior PR job without any understanding, prep or willingness to learn.

On that basis, I don't really see the point of this debate, which seems to have grown ugly via misunderstanding about who's accusing who of what. Whatever route people take into PR, some are good, some are not so good. All being well, the good ones will thrive regardless, and the bad ones will be found out. Like any other job really. However, I agree that a greater degree of rigour in terms of professional training and qualification would help differentiate the good, the bad and the ugly, and as a result enhance perceptions of the PR industry as a whole.
20:00 on 06/12/2012
The Twitter hysteria from a particular crowd is certainly based on misunderstanding. A deliberate one, I think.

Agree with your arguments. The perception I mention is from the daily stream of news releases that companies make talking about their hiring of a journo into a PR role (another today on Gorkana, I noticed).
02:26 on 06/12/2012
As a PR-turned-journo-turned-PR I find this debate fascinating and am glad Steve kicked it off. For journalists looking to get into PR I've since put together this post: http://bit.ly/VFIYDX
19:55 on 06/12/2012
It's a lovely insight, well worth a read.
13:54 on 05/12/2012
Oh bollocks Steve. A good journalist with a deep understanding of the challenges and opportunities for our industry. how can that be bad for us. One former boss told me never hire a journalist. I promptly ignored him and hired Mike Prescott from the Sunday Times. One of my best ever, now global comms chief for BT. Do you really believe what you write or just say it to provoke comment on your blog.
14:53 on 05/12/2012
Hahaha, hello Colin, nice response.

I think you're the only person without a Haymarket background to somehow read into the piece that I don't think journos should go into PR. That presumption,I agree, is bollocks.
13:21 on 05/12/2012
Hi Steve, I can't say you demonstrate your much vaunted skill of diplomacy in this post. Although you say Matt’s appointment is just a news hook you have made specific and personal comments about Matt’s suitability for the role.

As well as an awareness of how things might be interpreted, another thing one learns as a journalist, especially at local newspapers such as the Bexley Times, is that it is important to check facts. LinkedIn profiles, like any source, are not to be relied upon themselves. I can’t imagine that an up-to-date profile on what is essentially a job site would be the first thing PRCA would be looking for in a candidate.

One of your main points is that journalists are not good at people management but building relationships with senior contacts within an industry is at the core of what good trade journalists do. Although you might not see that side of it if all you do is call with unsolicited press releases.

Bringing people with different skills in from other industries is an opportunity for your sector and a sign of its maturity. People might have said the same of Adam Crozier at ITV or Carolyn McCall at EasyJet but ITV’s share price and EasyJet’s recent results suggest they had something to offer.
14:43 on 05/12/2012
Hi Maisie,

Thanks for your comments. I especially like that you’ve checked out my LinkedIn profile and ribbed me on it.

I don’t believe I’ve questioned Matt’s personal suitability for the role. I’m certainly not saying he’ll do a bad job. Indeed, as a PR professional, I hope he does a great job at the PRCA.

The gripe lies with the example the PRCA is setting in appointing a journalist (albeit one with some PR background a long time ago) to a senior PR role. The message that sends is that a senior PR role is basically the same as that of a news editor, which it simply isn’t. The PRCA is not stupid, I’m sure it’s made the right choice, but the inference is not helpful.

The LinkedIn point is that, in making the announcement, the PRCA and its director of comms should be thinking about the credibility of its story in the connected world. To cite PR agency experience in the news release, but not have the appointed person’s LinkedIn profile reflecting what is said in the release is ridiculous. Before writing your comment, you checked out my LinkedIn profile. It’s the natural thing to do in a social media world. It’s a very basic example of why ‘comms’ is increasingly far more than just ‘media relations.’

(more to follow)
14:44 on 05/12/2012
Comment follow on number 2

The building of strong relationships, without doubt, carries the ‘emotional intelligence’ element of people management. But a good book of well managed contacts, where there is no formal framework, is very different to exercising the responsibility of actually managing someone inside an organisation. A good contact doesn’t have to be coached to work on their weaknesses, receive difficult feedback or get disappointed when not promoted or even fired according to employment law. Until someone has line management responsibility, it’s difficult to assess their people management skills.

While that level of line management within the PR function is unlikely in-house outside of very large organisations, it’s very real in agency life. As is the reality of running client accounts profitability, and general financial management (as in, P&L for a unit or the whole agency).

(more to follow, again...)
12:25 on 05/12/2012
Good run around the issues. But this is indicative of the relative immaturity of our industry isn't it, and an obsession with media relations as a proxy to reach audiences?

There is little that separates public relations practitioners from car salesmen and women, estate agents, journalists or lap dancers. All are respectable occupations to varying degrees but none require a professional qualification or any form of formal training to operate.

This isn't going to change until the industry sets a threshold for skills and mandates Continuous Professional Development like other professional services. I'd go as far as calling for a licence to operate.

Ironically this is a job for the IABC, CIPR and PRCA to address.

I'm an ex-hack.
12:37 on 05/12/2012
Spot on Wadds.
photo
stuartbruce
Global digital corporate comms trainer/consultant
11:17 on 05/12/2012
Great post. I'd add that this isn't about individuals as the journalist in question is a great one, but it's about how appropriate is it for a journalist to move straight into a senior PR role. There is no doubt that there are many great journalists who have made the transition, but it has to be done in the right way. Moving into a more junior position where there are people above you to provide guidance and mentoring is one way. Joining a large team where the role is purely about more journalistic skills and there are others to provide the actual PR counsel is another. Retraining with PR qualifications is a third.
12:35 on 05/12/2012
Hi Stuart. Thanks, completely agree, nicely put.
10:59 on 05/12/2012
Steve - you nailed it in when you say that you don't understand.

No kidding.
10:50 on 05/12/2012
Thanks for your views, Steve. Obviously, I beg to differ - the skills gained from journalism are closely aligned with comms and it's an established route that has proved successful for thousands of people. In my work at PRWeek I constantly met highly successful PR people who were formerly journalists - many of whom were at PRCA member organisations. For that reason, I'd be surprised if many PRCA members will be offended by my appointment.

In terms of my own background, while my LinkedIn profile may not be up to date, I did work at a number of PR agencies including Ruder Finn and Band & Brown before deciding on a career change, taking my NCTJ and taking my first journalism job at The Bexley Times.

And as for the so-called 'cosy relationship' with the PRCA while at PRWeek, I saw nothing wrong in working with partners on campaigns focused on improving the industry - the campaigns around the NLA and unpaid internships, for instance. It is that like-minded spirit which interested me in taking the PRCA job and which I believe will help me focus on the issues that really matter to PR people.
11:53 on 05/12/2012
Hi Matt,

Completely agree on your first point. There are plenty of ex-journos that are great PR people (never said there wasn't). And, yes, journalism is one of many routes into PR.

I know about Ruder Finn and Band & Brown, from your Twitter conversations last Friday. Length of tenure and seniority would be of interest. Not that the blog post is actually about you (you’re just the ‘news hook’ attached to a wider argument, as I’m sure you know), but the point of the article is that there’s a perception that ‘any old journo’ can simply jump into a senior PR role.

That’s not true. It’s not impossible of course, and good luck to you. But a senior PR role and that of a news editor (and a junior PR role) are very, very different. I would not much fancy being a reporter on a magazine whose newly-appointed news editor is joining from a head of comms role (albeit they edited the university rag mag).

Given your PRWeek heritage - and now as part of the PRCA - I suspect that you're tending to hear more from those that want to ingratiate themselves with the PRCA. I'm certainly hearing far more from those that think the blog post is a fair point to make. That's the nature of debate.

I hear you had your leaving bash last night. Hope the hangover isn’t too bad!