Andrew Lansley Bedside Message Played To Patients On Continuous Loop

Lansley Bedside Message

First Posted: 22/11/11 08:24 GMT Updated: 22/11/11 08:29 GMT   PA

Hospital patients are being forced to endure a welcome message from Health Secretary Andrew Lansley projected into wards on a continuous loop.

The Cabinet minister's face appears on bedside entertainment systems saying that their care "really matters to me" and asking them to thank NHS staff.

The screens are a feature across about half of the NHS, according to The Independent, and the only way to turn Mr Lansley's message off is to register. Patients are charged about £5 a day to access television, email and email services via the monitors.

Mr Lansley's message, which replaces one made by his Labour predecessor Andy Burnham, goes: "Hello, I'm Andrew Lansley, the Health Secretary.

"I just want to take a few moments to say that your care while you're here in hospital really matters to me. I hope it's as good quality care as we can possibly make it and I do hope you'll join me in thanking all the staff who are looking after you while you're here."

Speaking on BBC Radio 4, the Health Secretary insisted it was "a useful message".

He said patients could turn him off, although they did have to register to do so.

"When people go into hospital, I hope one of the first things they realise is we want them to have as comfortable and as high quality a stay as possible.

"I want them to help join me in thanking the NHS staff and I particularly wanted to say if they had any feedback that would be really helpful," he said.

"It can be even worse - one constituent told me their baby's first experience of life was to see me on a monitor, which he found rather unnerving. He wasn't sure about the baby."

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Hospital patients are being forced to endure a welcome message from Health Secretary Andrew Lansley projected into wards on a continuous loop. The Cabinet minister's face appear...
Hospital patients are being forced to endure a welcome message from Health Secretary Andrew Lansley projected into wards on a continuous loop. The Cabinet minister's face appear...
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08:06 PM on 11/22/2011
why wont lansley release the year old report about NHS changes
08:04 PM on 11/22/2011
why wont lansley release the year old report into what these changes mean for the NHS,something to hide ,you dodgy old bugger
01:10 PM on 11/22/2011
Having spent time in hospital having major surgery, I must admit the sight and sound of that grinning bufffoon being played continuously would have forced me into relapse or escape mode !
11:34 AM on 11/22/2011
This is usuary. £5 a day to turn off this miserable axcuse for a politician is a disgrace.
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Mickey Mouse 1
There are no lies or deceit on a chess board.
11:21 AM on 11/22/2011
I had my eyes opened when I went for an outpatients appointment. Patients pay the extortionate costs of car parking in NHS grounds and then have to try and work out from bad signposting where they should go. Before I reached the entrance, cameras and loudspeaker messages confirmed it was a no smoking area. The hospital entrance was lined with shops and a cafe, but I refused to spend any more money. Then you turn up where you should be on time so you can wait to be seen! In short, hospitals have become a money making enterprise with a captive audience.
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Roy Fowler
I try....I really do!
10:57 AM on 11/22/2011
I have never stayed in Hospital, so i was surprised when i read ; "Patients are charged about £5 a day to access television, email and email services via the monitors". I have to say that i might go with (some) payments toward e mail services, but TV and Radio? If you have a long stay in Hospital, these services would be vital to maintaining your sanity. But once the cost of the TV/Monitor is repaid, the only cost is a TV licence and electricity?
So lets run with this; 100 people at £5 per day in 1 year raises £182,500; 1000 people at £5 per day in 1 year raises £1,825,000........someones making some nice cash out of the NHS i think, but i know any profit would be going straight back into patient care so no real worries then.....? Do the same rules apply to Prisons and Prisoners?

Secondly: In times of huge personal and national financial restrictions; i have to ask who paid for this "message" to be filmed and transfered throught all UK's hospitals? Did this come out of the NHS's budget? Or is this really just a "Political Party" message? I would suggest that the many "Media Managers" that are stuufed into the "Middle Manager Layer of No Hopers" who take MILLIONS yearly out of the NHS's budget would be far better used (and do something for their cash) in actually conveying this "message" about their own Hospitals as part of their job descriptions?