TECH

#Bendgate: Apple Customer Support Says It Will Replace Bent Phones... Maybe

25/09/2014 15:31 BST | Updated 25/09/2014 15:59 BST

Apple has so far been keeping quiet on so-called #bendgate -- IE a reasonably small number of iPhone 6 Plus users somehow bending their phones in their pockets.

Well now we have the first glimpse of a response - at least unofficially.

The Next Web has apparently spoken to an Apple support rep (literally someone on the chat support line) who confirmed that the company would replace bent handsets… if they pass a "visual inspection".

The word seems to be that to qualify for a warranty replacement you have to satisfy the existing terms of that warranty. You have to be able to convince the Genius that you didn't use the device in any way other than as directed in the warranty in order to qualify.

But, if you do… they'll replace it.

"That is 100 percent up to the Genius you speak with at the store. There is a test called a Visual Mechanical Inspection that the device will have to pass. If it is within the guidelines, they will be able to cover it. If not, the replacement would be a paid one."

The staffer also told TNW that it is "looking into this with an insane amount of detail".

Apple itself remains tight-lipped on the issue. But while the press has gone into full meltdown, evidence is mounting that other phones (particularly big phones made of soft metal like the 6 Plus) are affected too.