Personal Data

Data Protection - It Isn't Just For Businesses

Stuart Facey | Posted 20.09.2017 | UK Tech
Stuart Facey

Data. We send and receive so much of it on a daily basis that we almost don't think about it anymore. As long as it reaches its destination, we don't think about what happens to it in-between, or even consider who may have access to it.

What To Do When Your Data Is Held Hostage

Nicholas Shaw | Posted 22.06.2017 | UK Tech
Nicholas Shaw

Ransomware like WannaCry is on the rise. These attacks involve hackers holding your digital files hostage and demanding payment for you to get them back. It poses a dilemma that no one hopes to face. Should you pay up if you fall victim to a ransomware attack?

Can They TalkTalk Their Way Out Of Crisis?

Mark Hillary | Posted 28.10.2016 | UK Tech
Mark Hillary

Ambulance-chasers will always be found circling like vultures around any corporate disaster, but three things about the customer experience really stood out for me in this crisis and neither were handled well by TalkTalk.

Consumers More Willing to Share Their Personal Data on Facebook Than on Any Other Social Network

Patrick Salyer | Posted 19.04.2015 | UK Tech
Patrick Salyer

ocial login is designed to provide absolute transparency, which means that brands are accountable to the promises they make when asking users to authenticate via their social identities.

Data Collection: All Consumers Want is Transparency, Relevance and Convenience

Patrick Salyer | Posted 15.04.2015 | UK Tech
Patrick Salyer

Consumers are in fact willing to share their personal data with brands, so long as the virtual handshake fulfils three fundamental values.

Carson, My Trusted PDM (a Story From 2020)

Yves de Montcheuil | Posted 16.11.2014 | UK Tech
Yves de Montcheuil

It is 5:23am. The alarm just went off. It has been a short night - the season 16 finale of Downton Abbey was on TV last night and I went to bed late. But I have a train to catch this morning and I'd better not miss it - I am starting a new job and I am due for orientation and training at headquarters.

Identity Protection Still a Taboo for Most British Users

Alessandro Bonzio | Posted 04.10.2014 | UK Universities & Education
Alessandro Bonzio

"Your entire life is online... and it might be used against you"... The UK has one of the worst records in Europe in terms of cases of identity fraud. In 2012, as many as 25 percent of British citizens claimed to have been a target of identity theft at least once in their lives.

New Study Finds Students Pay Little Attention to Digital Security

Alessandro Bonzio | Posted 04.08.2014 | UK Tech
Alessandro Bonzio

Digital security is still a relatively unfamiliar issue among university students; what's perhaps worse is that many of them don't even realize how little they know. More than 40 per cent admit not logging out after accessing an online service or having no password protecting their smartphone.

Are Smart Cities Too Clever for Their Own Good?

Colin Strong | Posted 09.07.2014 | UK Tech
Colin Strong

Smart Cities are hot news with many examples where innovation and technology have been drivers of growth and sustainability. But are Smart Cities heading for an 'Uncanny Valley' where the lack of consultation with citizens can lead to alienation and rejection by the very people that these initiatives are designed to help?

Why Governments Suffer Public Backlashes on Personal Data Projects

Colin Strong | Posted 02.07.2014 | UK Tech
Colin Strong

Why is it that policy relating to personal data seems to generate so much controversy? Take the recent huge public outcry over which resulted in massive negative media coverage, questions in Parliament and subsequent delays to what many consider to be an important program for the well-being of the nation's health.

Internet Rights and Services, Strike at Data Retention Directive

Paul Lambert | Posted 08.06.2014 | UK Tech
Paul Lambert

The Court of Justice of the European Union (ECJ/CJEU) just announced a significant decision in relation to the mandated storage of users' communications data by telecoms companies and internet service providers.

When Doing Nothing Works in Your Favour

Colin Strong | Posted 05.05.2014 | UK Tech
Colin Strong

There is a fundamental problem at the heart of many industries - consumers seem to be unwilling or unable to do anything to switch their supplier despite the savings or enhancements to their service that could accrue by doing so.

Dealing With Our Data

Judi Sutherland | Posted 04.05.2014 | UK Politics
Judi Sutherland

I think many of us have been shocked at the recent disclosures about NHS data - our health data - being sold to insurance companies for a couple of thousand pounds, and as we now know, thanks to the work done by GP / MP Sarah Wollaston, being uploaded on to Google servers by PA Consulting.

Cloud It: Barclays Bold Move Into Personal Data Stores

Colin Strong | Posted 23.01.2014 | UK Tech
Colin Strong

The service, from Barclays, is called Cloud It and is a form of Personal Data Store (PDS) where consumers, rather than companies, become responsible for their own data management.

Wondered Why You've Been Getting Junk Mail?

PA/The Huffington Post UK | Posted 02.09.2013 | UK

Councils have been accused of cashing in on people's names and addresses - leading to a mountain of junk mail. More than 300 local authorities sold...

Online Dating Companies 'Use Pseudo Accounts' To Keep Users Interested

The Huffington Post UK | Tom Moseley | Posted 29.07.2013 | UK

The privacy watchdog is investigating the online dating industry after claims that personal data was being sold to bolster sites' numbers. The Info...

The Prism Kerfuffle Won't Halt the 'Pringle Effect' Data Has on Marketing

Matthew Heath | Posted 22.09.2013 | UK
Matthew Heath

The reality is that we have become too used to sharing, too used to the value we get from exchanging our data with others, to go back to a world in which the closest a brand could get to an individual customer preference was by extrapolating it from a qualitative research finding.

What Does the Prism Debate Mean for Brands?

Colin Strong | Posted 12.08.2013 | UK Tech
Colin Strong

Personal data is very much on the agenda but have brands really understood the implications? We have always been aware of the potential for negative publicity when things go wrong but it is only recently that we have started seeing the flip-side. Brands can actually accrue good publicity and custom for handling personal data and privacy issues well.

Government Needs to Get a Grip on Nuisance Calls and Texts and Put Consumers Back in Control of Their Personal Data

Richard Lloyd | Posted 10.08.2013 | UK Tech
Richard Lloyd

Our latest research reveals that around eight in ten (85%) people received an unsolicited call in the last month, and of these a staggering one in 10 (8%) received 50 unwanted calls or more in the last month. This isn't a problem that's going to go away on its own.

Are Consumers Finally Getting Interested in Terms and Conditions?

Colin Strong | Posted 08.07.2013 | UK Tech
Colin Strong

What are we actually signing up to when we put a tick in that box, before digitally hurrying along to checkout? Campaigners have long grumbled about the opaque manner of many T&Cs with complaints about changes to Facebook

Will Online Advertising Ever Be Accurate?

Colin Strong | Posted 03.06.2013 | UK Tech
Colin Strong

We are used to the idea that online advertising is increasingly personalised and amended in real time to target those individuals with a profile most likely to purchase the product. But what if the information that is held on consumers is, shall we say, a little shaky?

No Free (Photo) Lunch

Kent Valentine | Posted 22.02.2013 | UK Tech
Kent Valentine

On the surface, Google, Twitter, Facebook, Foursquare and Instagram all look like they cost us nothing, because they cost us no money. But unfortunately, they all cost us information, which we don't value, but which is gold dust to the people who actually do want our money.

Schools Putting Pupils' Personal Data At Risk

PA | Posted 04.09.2012 | UK Universities & Education

Schools could be putting pupils' personal data at risk by failing to store it securely, according to new research. The study suggests that schools ...

Pulling the Plug on Online Threats

European Parliament Web Team | Posted 10.08.2012 | UK Tech
European Parliament Web Team

Protection of young people online is very much needed as 12% of 9 to 12-year-olds say they have been upset, mainly by bullying (40%) and by sexual content and approaches (25%). Young people spend on average 88 minutes a day online.

More Customer Data To Be Shared In Bid To Combat Identity Scams

PA/Huffington Post | Posted 06.02.2012 | UK

More data about claimants and customers is to be shared between the public sector and private firms in a bid to root out fraud, the government will an...