Back in the days when I was experimenting with ways to reach my customers online, I implemented live chat functionality on my website (back then there was only one). I admit, I was really quite excited by the idea of talking to my prospective customers live.But eager is as eager does and my buoyant greetings were on many occasions knocked back.

The landscape of business has changed immensely from even five years ago. There is now less excuses for somebody not getting back to you short of them being ill or on an airplane. Actually with the new wireless networks that are complimentary now on many airlines gives no excuses.

Having the right ISP for your business can make your employees more productive. That means you get more out of them without spending more money. Follow these five steps to choose the right ISP for your small business.

Maybe we won't end up in a spaceship hovering above the earth in the way that Wall-E foretold but sitting in isolation communicating and doing everything via an Internet connection, like the morbidly obese in the animated hit, could become a dreaded reality if we aren't careful.

Facebook is testing free voice calling in the United States. Mark Zuckerberg's social network has begun the limited test using its Messenger app fo...

UPDATE: Microsoft has clarified that Windows Live Messenger will not be switched off on 15 March, but that it will simply start its transition on that...

As we put an eventful 2012 behind us and head into 2013, it's time to gaze into our crystal ball and predict what we can expect to see in the fast-paced telecoms industry in the coming twelve months.

Microsoft are to "retire" their instant messenger chat tool, Windows Live Messenger (WLM), and replace it with Skype. The service will be phased ou...

Now Europe's largest technology conference, the Web Summit is bringing together more than 200 leaders of the World's greatest technology companies to engage with over 3000 + attendees for this now-iconic two day event.

The market for useless tat just got a little bigger. Facebook may have whipped us all into approval-seeking co-dependents, but now you can literal...

Whenever there is a major sporting occasion that engages the British public, the UK press likes to pen a few stories about how many extra cups of tea will be made during the event by thirsty viewers.

Most people never go anywhere without their mobile these days and there even exists a name for those who experience anxiety when they are without their phone: nomophobia. What's more, O2 claim mobile usage abroad is growing by 100% each year.

Online messaging and calling service Skype is experiencing a glitch that in some cases is sending messages to the wrong contacts. Skype users were ...

Mobile operators blocking Skype, Rebtel and other internet voice calling (VoIP) apps could cause more than 18m British smartphone users to switch netw...