16/10/2012 10:22 BST | Updated 16/10/2012 10:27 BST

Arsenal End Trophy Drought With Customer Service Award

Arsenal have been named the 'club of the year' for providing the best customer service to fans under a new awards scheme being run by the Premier League and tourism board VisitEngland.

Liverpool, Fulham and Manchester City have also picked up gongs in other categories in the VisitFootball awards. Top-flight clubs have been monitored for customer service for the past two seasons and a panel of industry experts voted Arsenal the club of the year for their "simply outstanding service".

The judges stated about Arsenal: "Their staff at every level from stewards to catering and cleaners to retail were very impressive. They clearly have a culture of high standards at Emirates Stadium and their professionalism shines through."

All 20 clubs were judged across eight areas including ticketing, stewarding, catering, toilets and the club shop.

City received the 'Best Fan Innovation' awards for their City Square and Family Stand projects, while Liverpool's stewards won the club the 'warmest welcome' award.


Cause for Mikel Arteta and Aaron Ramsey to celebrate?

On Liverpool's stewards, the judges said: "We loved the stewarding at Liverpool because they clearly enjoy their job. There is a great rapport with the people they know but also an engagement for those who it might be their one and only Liverpool game of the season. Without doubt the warmest welcome we found in the Premier League was at Anfield."

On the topic of non-major awards, Kenny Dalglish infamously said earlier this year Liverpool's kit deal was "as good as points".

Fulham won the 'unsung hero' award for their supporter liaison officer Tommy Guthrie. Guthrie was praised for his work at Fulham - including taking foreign supporters clubs to a local pub when they visit - with the judges saying: "He may see it as his job but the level of detail from Tommy is something that should be singled out and applauded."

Premier League chief executive Richard Scudamore said the improvements in the service for fans had been reflected by more women and families going to games.

Scudamore said: "A lot of effort has been put into making Premier League grounds more safe and welcoming over the last 20 years, which is why we have seen traditional fans being joined by more sections of society."