HSBC, Britain's biggest bank, is working on resolving "technical issues" that have disrupted its online system for the second day.
Its chief operating officer for the UK, John Hackett, told the Huffington Post, that online services have slowly been going back to normal in the past few hours.
The bank has insisted the fault is internal and not due to a cyber attack.
Tweeting from their trouble-shooting account, @HSBC_UK_Help, the bank assured customers:
We will ensure customers do not lose out as a result of this issue. Any fees customers incur as a result of this outage will be waived.— HSBC UK Help (@HSBC_UK_Help) January 5, 2016
In a statement the bank sent us via email, Hackett said:
"I’m pleased to say that we have seen a steady return of service to internet banking in the past few hours for our personal and business customers.
"We will be monitoring the service very closely, ready to respond should any new issues arise.
"It is encouraging that more and more customers have been able to log on this afternoon, and all customers should feel free to try.
"I’d like to apologise once more for any inconvenience that this technical issue has caused. We will be waiving any fees incurred as a result of this incident; and we will be happy to help all our customers with any issues that have arisen.
"Thank you for your patience."
If you're still having trouble here's what you can do:
- Try accessing your accounts via the mobile app, which appears to be working for most customers.
Personal banking customers should now be able to access the mobile app, although we continue to work on a fix for desktop users. 2/2— HSBC UK Help (@HSBC_UK_Help) January 4, 2016
- Use a cash machine to check your balance.
- Call 03457 404 404 for emergency payments. Lines are open 8am to 10pm every day.
- If all else fails, head to your local branch. You can find it using this tool.