Kirstie Mackey

Director of Citizenship & Consumer Affairs, Barclays UK

Kirstie Mackey, Director of Citizenship & Consumer Affairs, Barclays UK Kirstie is responsible for driving citizenship throughout Barclays UK, which comprises UK retail banking, consumer credit cards, wealth and business banking. One key initiative is LifeSkills created with Barclays which she created and launched in 2013. LifeSkills was launched to bring together teachers, businesses, young people and others to make a significant impact to the challenge of youth unemployment in the UK. The LifeSkills programme helps give young people the skills they need to move from education to work. Since launch over 6 million young people in the UK have already participated in the programme. In addition to citizenship, Kirstie’s brief covers Consumer Affairs – managing Barclays’ engagement with key consumer campaign groups such as Which?, Citizens Advice and Age UK on their priority issues for banking consumers. Through this engagement, she and her team work with colleagues across the bank to define Barclays’ strategy on issues such as financial inclusion, financial difficulty, accessibility and vulnerability customers to deliver tangible change for our customers.