Dido Harding
Boris Johnson admits the service run by Tory peer Dido Harding must "improve" after posting worst ever contact tracing figures.
Under-fire service now reaches less than 60% of "close contacts" of those with coronavirus.
Company claims boost is "an indication of our customer's satisfaction" but critics of firm's role in pandemic say it is "grim beyond belief".
Much-criticised service under fire again as number of Covid cases soars. Just two in three contacts are being reached.
A follow-up message will now be sent to reassure those worried by alerts. But “ghost notifications” cannot be stopped.
"People who know their own community are bound to be better than Whitehall or national contact tracers", communities secretary Robert Jenrick admits.
Service run by Dido Harding goes backwards once more on key target need to make system viable.
The prime minister said he takes "full responsibility for everything the government has done".
Dido Harding faces fresh row after claiming service has hit every target it has been set.
Steve Reed tells HuffPost UK: “The more we move towards a politicised model... the more will go wrong, and I think that’s what we’re seeing."