Online retail is easy and convenient, but shopping is also a social experience and this is where 'bricks and mortar' retailing continues to excel. A visit to a physical store can mean time with family and friends. And there are many purchases that people like to make, where they are able to see, touch and even smell products before making a choice.
The UK has a well-developed model to achieve 'good', however motivating Millennials to become great will be hard without change. We have 46 Olympic sports but to get to 60 Gold medals, most incremental medals will come from 'outside the model' (such as new sports like Snowboarding). How refreshing to witness a UK sports think tank engaging with how to achieve that. It made me proud to be British.
In this modern age we expect and want everything right now. Not after your suntan has faded, slightly gnarled through the postbox, from a trip that you took over two months ago. The rising cost of stamps, too slow snail mail and instant digital information are all affecting these little cards lives.