A delivery firm plagued by delays after the Black Friday and Cyber Monday spending spree has claimed it has "no backlog", despite angry customers taking to social media.
Oh dear god, Yodel has just said that it's business as usual for them.— Tim Smith (@GasheadAu) December 24, 2014
@TescoWines ordered wine Christmas eve party for delivery Monday 23rd. Still no wine and no idea where it is.thanks Yodel partner of tesco— Ned (@NedsBigMac) December 24, 2014
Pulled teeth is less painful than waiting in for a parcel 😡😡 hate yodel— T-Grinch (@Missust21) December 24, 2014
@YodelOnline hi, was expecting a delivery yesterday but still has not arrived. Can you advise if it will be arriving today please? Thanks.— kelsey stewart (@kstewart227) December 24, 2014
@YodelOnline after 10 days of tracking events and a call from me to confirm everything is ok my parcel has just been returned to sender.— Adam Devlin (@DevRokk) December 24, 2014
Many people have had to cancel orders and buy from elsewhere.
@YodelOnline Not really much point, as we've had to cancel and buy elsewhere (for more), as no-one contacted us in nearly 24 hours.— Ross McKay (@RossMc11) December 24, 2014
And this doesn't look good...
@YodelOnline Hi, you driver left a 200 punds worth package for us at not known neighbour. It is already 3 days late. Please help!— Anja Hren (@anjahren) December 24, 2014
Yodel repeated an apology to customers last night and admitted delays could continue this week for reasons including poor packaging and inaccessible properties.
But Dan seems to have summed up many people's view of the company.
Amazing to think that before Yodel, if you wanted to lose a parcel for ever, you had to get a train to the coast and hurl it into the sea.— Dan Rebellato (@DanRebellato) December 24, 2014
This is despite some people complaining parcels had been lost altogether.
But today executive chairman Dick Stead said he wanted to reassure clients and customers that Yodel had no backlog despite reports of a build-up of parcels in the carrier industry.
He said: "Following reports in a variety of publications this morning regarding a build-up of parcels in the carrier industry, we would like to reassure both our clients and their customers that Yodel has no backlog.
@YodelOnline why didn't you collect when you said you would. Your site says there is no backlog— Cllr John Wyllie (@johnwyllie) December 24, 2014
@YodelOnline can you confirm wether my parcels that were meant to be delivered YESTERDAY, will be delivered today?— Daniel Andrews (@Danny_A88) December 24, 2014
"We have been delivering around a million parcels a day in the run-up to Christmas. Our sort and service centres are working to plan and all parcels that are due to be delivered before Christmas are out for delivery today.
"Deliveries will continue, as usual, until 9pm and all parcels can be tracked on myyodel.co.uk.
"Anyone requiring further assistance can contact our customer services, who are available on webchat and social media until 10pm tonight, as well as via telephone until 6pm."
But even when they are delivered it appears there still might be problems.
@YodelOnline how useless! Delivery refused as taken to wrong address. Unfortunately it includes daughter's Christmas present! Bah humbug!— Debbie Thomson (@dunsbuns) December 24, 2014
But not everyone was left bereft.
@YodelOnline it was thanks and super happy with the help and support from Yodel. Merry Christmas!— Lucy Barton-Hilton (@lucyhbh) December 24, 2014
Yodel said last week that a backlog following some of the busiest shopping days of the year had been cleared, and insisted it was operating a "normal" service for the Christmas period.
Last night Mr Stead apologised to those having to wait on overdue parcels and advised customers seeking compensation to contact their retailer, "as we do not have sight of their transaction or agreement", the Mirror reported.
He said delays could be caused by a number of different reasons, ranging from address queries to traffic accidents.
But a number of customers have refuted the firm's claim services were running as normal for this time of year, with one describing it as "absolute nonsense".
Responding to the statement that operations are back to normal, one woman posted on Twitter: "Glad to see you keep posting this, usual for parcels saying delivered having not been-#kidsdisappointedcauseofyou."
A male customer from Scotland wrote: "Absolute nonsense. Still waiting for even the courtesy of a call back from your hideous company."