Samsung’s Galaxy Note 7 is officially dead. The company confirmed this that it would be halting production after a wave of fires and explosions were reported, seemingly caused by a major fault with the phone.
Unfortunately Samsung sold rather a lot of them, which means that are thousands of Note 7 owners who are now wondering what to do next.
Well don’t panic, here’s what you should do next if you own a Galaxy Note 7:
1. Back up your data then turn it off
This seemingly goes without saying, but it’s always good to be sure. The Note 7 is a defective piece of technology that has the potential to catch fire. Backing up your data then turning it off is a must.
If you’re stuck on how to back up, there’s a great explainer by the Android experts Android Central which you can read here.
2. Call this number and arrange a recall
Samsung should be reaching out to you individually, if they haven’t though there’s a special phone number you can call Monday-Saturday 9am to 6pm, Sunday 10am-6pm.
Call: 0330 7261000
Samsung then should be able to send you the fairly extreme packaging needed to send the Note 7 back to them.
3. Exchange your Note 7 or get a full refund
Samsung UK are offering Note 7 users two options when it comes to reimbursement. They will either offer you a Galaxy S7 or S7 edge with a refund of the price difference or you can obtain a full refund for the phone.
Considering you can currently only buy the S7 or S7 edge from Samsung with 32GB of storage you might want to consider either using the extra money on a microSD card OR find an alternative using our guide to the best smartphones available right now:
Apple iPhone 7Eduardo Munoz / Reuters
Google PixelThe Huffington Post UK
OnePlus 3TThe Huffington Post UK
Samsung Galaxy S7 edgeBloomberg via Getty Images
Apple iPhone SEThe Huffington Post UK
LG G5ASSOCIATED PRESS
Huawei P9JACK TAYLOR via Getty Images
Google Nexus 5X