Businesses are more than ever trying to team up with different agencies and vendors to ensure their multichannel marketing drive the best possible ROI...

Several big name British brands have blown out the candles on the birthday cake recently, including the London Underground and Aston Martin, which turned 150 and 100 respectively in January. And, the hallowed pink pages of the Financial Times turned 125 only a couple of weeks ago.

Inc.com recently published a story on how to avoid outsourcing disasters. Their very first tip was to never outsource a process that is close to your ...

Great customer service costs nothing, it is a state of mind and it comes from business leaders setting their stall out to make it "what's expected" in their organisation. Customers don't always remember the logo above the door, they always remember the person who served them.

According to Google, there are approximately 37,700,000 dog grooming services in the world. Now, if you're one of this number, you might need to start thinking about how to differentiate yourself.

Spanish police removed a woman from a Ryanair flight - minutes before take-off- with passengers claiming it was because she had the wrong kind of hand...

An O2 employee had a tongue-in-cheek response to a customer complaining about his internet connection, replying to him using the same street slang. ...

Without doubt buying from a car dealership is the most painful and depressing thing on the planet. Until you get the car obviously then the most painful and depressing thing on the planet is taking it in for a service and finding out your Giddlepin has expelled itself from the Flange hole.

Today it was Customer Service Day at my branch of Bank of Scotland. I know this because my visit - or if you will, 'customer experience' - was out of the ordinary. In fact, I'd go as far as to say that not only was it different to the other 300 or so visits I've made, but it was also the singular occasion when it was different in any respect at all.

Ryanair’s chief executive Michael O’Leary has slated a passenger who complained about the airlines’ excess charges on Facebook, calling her an i...

In one of my recent blogs I explored the increasing importance of the customer experience, particularly because customers are now also publishers - they can easily tell their friends how good or bad your service is at the push of a button.

Last week this comment was made to one of our account managers: ' Oh, we don't sell anything, we are a construction company'...